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1.0

I thought I was getting 100 free fax pages per month and then a small charge for each page after that. But, hidden in their terms and conditions, MyFax deceptively re-defines "page" as the number of minutes it takes to send each real physical page of your fax.

I sent a one-page fax to 240 recipients and got charged for 740 pages.

I now have $40 in charges now on my credit card that I'm trying to dispute with my credit card company.

I hope we can get a class action lawsuit against them and all the other names this company goes by.

Reason of review: You redefined "page" as minutes!.

Monetary Loss: $40.

Preferred solution: Full refund.

Myfax Cons: How they deceptively redefined a fax page as minutes, Terms of service, Customer service.

Location: Escondido, California

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Guest

Your an ***. A lot of companies do this.

Guest

Umm yeah that is pretty common. How big was the file you were sending?

100k doc or PDF file should go through easily, but a 4 meg jpg of the same file would not. You do know a fax machine is a dial up modem right, not high speed internet?

1970-80s technology. The larger the file the longer it takes to have the fax machine download the file, like 5-10 minutes a mg or longer depending on the fax machine.

Guest

I just filed a formal complaint about this company with the Federal Trade Commission. I encourage everyone to do that as well.

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