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RIP OFF

1.0
Details
Signed up for a free trial. Given the card number. no use. called to cancel it. They send you an account blocked message. You will not notice it contains Account NOT closed in fine print. Due date your card gets debited. Get an Invoice from Ireland. it contains a global VAT number ( Any guess what it means ?). Rip off ! Wondering how and why people should do all these ! Customer service is a joke. All numbers busy ! manage to get one ! Still they will ask your credit card number for verification !!! Will say no trace of you cancelling the account. So insisted and remained on line till I got a cancellation mail from them.. Want to go through the ordeal and have money to lose TRY IT!!!
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ID
#1213905 Review #1213905 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund

Don't do it

1.0
Details
I signed up for a free trial months ago. Service didn't work. Months later's I realize they have been charging me every month for a service I never used. I sent them an email requesting cancellation. Month's later they are still charging me. I send another email to which they respond" for security purposes you must call. I called but couldn't get through because I didn't know the fax number that I never used. They charged me again. I email them again. They email me back to call again. This time I get through and after being held hostage on hold listening to horrible hold music, I am told that the will finally cancel my account. I told them I want my money back because I never used their service. Said they can only cancel my account. This is just a warning to people to read reviews, because I wish I had read them. If anyone has suggestions on how to stop these crooks from stealing money, please let me know. If I had actually used the service, I wouldn't complain, but I've been asking them to cancel for months while they continue taking money for a service they never provided to me.
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ID
#1197937 Review #1197937 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Free trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
At first the faxes worked fine, then some faxes would not go through. I had to make several emails and calls before getting any help at all. First I emailed and they told me that it must be on the other person's end which did not make sense since as I stated in the...
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ID
#1195641 Review #1195641 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Poor customer service
1.5
Details
Extremely difficulty to cancel, no online ability to cancel-they just keep charging the credit card. Some made-up story about how they cancel online due to "robot security." I can cancel Uber, TollRoads, etc, online but not this service? Its a scam to preserve revenue...
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ID
#1189566 Review #1189566 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Multiple disconnects and redirected pages make it impossible to cancel. After this last bout of redirects and hangups I filled a complaint with the FCC and am disputing charges with my credit card company. These people are the worst sort of human beings and are...
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ID
#1184637 Review #1184637 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Everything about this company
Reason of review
inability to cancel
Loss
$100
Preferred solution
I want my damn account cancelled. Use the money you ripped off for some customer relations classes.

Y'ALL ARE SCAMMING PEOPLE MY LAWUER NEXT I WILL BE WATCHING

1.0
Details
MY FAX IS NOT BEING SUNT I BEEN CHARGED HIGHLY FOR WHAT YOUR FAX NEVER SUNT IF YALL MAKE IT A PROBLEM TO CANCEL THIS I WILL CALL MY LAYWER S.C A.M. YALL DOING DONT PLAY WITH MY MONEY ON MY CARD FINAL WARNING!!!!!!!!
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ID
#1180488 Review #1180488 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Problems with payment

THEY HAVE OVERCHARGED MY CREDIT CARD FOR AT LEAST 2 YEARS WITHOUT MY KNOWLEDGE

1.0
Details
I was recently doing my taxes and noticed I was being billed twice in 1 month for myfax services which was supposed to be $10 a month but they were doing it 2 times on most months and I called them and they said they had not , so I sent them proof. I have been with them for 5 years and yes I know , why didnt I notice sooner but I didnt I looked back at 2 years worth of creditcard statements and several months were charged 2 times instead of 1. Thats absolute credit card fraud. Im calling my credit card company and letting them know to block all transactions from myfax from now on.
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ID
#1179294 Review #1179294 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund

Not bad... not great.

2.6
Details
Well, the fax service worked fine for the 2 faxes I had to send. As everyone else has said however, cancelling your account can only be done by calling them which is total BS. I was on hold for about 10 minutes when I got through to Andreas at MyFax. Cancelling wasn't that difficult. As expected, they try to get you to stay on for a lower monthly amount($5) as well as something else they tried to sell me. I have my cancellation number. Hopefully, the billing has stopped and I won't have to come back here and rant and rave about anything else.
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ID
#1173053 Review #1173053 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Let us cancel online!!!

They are the worst!!!!

Billed after cancelling - 2 hours on hold to be told I'm wrong...DO NOT USE THIS COMPANY {{redacted}}
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ID
#1164812 Review #1164812 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Problems with payment

Myfax lacks customer service just wants your money

I signed up thinking I could just cancel. I tried to cancel by email but I got As per our Terms & Conditions, agreed to upon creation of the account (Section 10 "Termination" - Link: https://www.myfax.com/legal/terms.aspx), Phone or Chat Verification is required when making changes or cancelling an account. We deal with confidential information regarding... First what confidential info? They already have the credit card and are they going to get rid of that? What they are going to give out my credit card info when I cancel? They have my email, name, and phone number from the bill I responded to . So, if I cancel and let say I am a scammer. The account gets canceled and the person just has to sign up again. They could deactivate the account for 2 months or a month then if nothing happen then get rid or reuse the number. Myfax is only out to get your money and they make that policy to make it harder on you to cancel. MyFax is a disgrace and certainly not customer oriented. The Executives and Managers should be ashamed of themselves.
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ID
#1154676 Review #1154676 is a subjective opinion of poster.
1.0
Details
I tried their 30 day trial, I had extremely time sensitive documents that needed to be faxed to a government agency. The person that the documents had to be faxed to gave me his dedicated office fax # and I used MyFax to send the documents. After 2 hours the documents...
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ID
#1144877 Review #1144877 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Web fax service
  • Is a trap cannot cancel and will be charged
  • Deceptive billing practices
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund

Could not get Myfax to work

1.0
Details
I previously had Myfax arounf 2010-****. It worked great.I never had any problems and I used it a fair amount. Signed up in August 2017, have only tried to send 2 faxes neither went through the first time and they don't notify you of a failed fax attempt (I thought they used to.) Also the failed fax attempt also does not show up in your account. Finally got the August fax to go through but had to call them. Tried yesterday Oct 25 got no confirmation. . I could not remember my password. I tried repeatedly to reset online but email never came. Called to reset and to make sure that fax was sent. Agent tried repeatedly to send get system to send me reset email he finally had to use his company email to send it and ir arrived right away. Agent looked up my account and said that I had a failed fax This information is not available to me in my account. Told I needed to put the 1 in front of my number. I added the 1; Fax did not go through, I was not notified, since it does not show up in my account , I can't even check if I put the fax number in wrong. Tried to delete the one fax that is in my account but so far I can't figure out how. I am canceling will never use them again
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ID
#1120447 Review #1120447 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Did not work for me and needed information not available

Improper billing

1.0
Details
I have been a Myfax customer for over 6 months. I only received faxes like 1 or 2 per month. This month I had to send 150 faces to my clients and they charged me 4 times 10 dollars totaling U $ 40.00 + U $ 10.00 dollars that I had paid from my monthly subscription. I feel injured, I feel robbed. This company is not serious. I do not recommend!
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ID
#1108370 Review #1108370 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Problems with payment
1.0
Details
They make you call in and wait for customer support before you can cancel. There is no online cancellation, no chat to cancel, only call and wait. It took me 15 minutes of waiting to get through to someone. Making it extremely difficult and frustrating for the customer...
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2 comments
Anonymous
#1709167

Yes, They kept charging the card even after cancelled the account

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ID
#1105795 Review #1105795 is a subjective opinion of poster.
Product
Myfax Account
Cons
  • Is a trap cannot cancel and will be charged
  • Support staff
  • Could not cancel free trial
Reason of review
Poor customer service
Loss
$20

Did not work

Hi, tried myfax for the 30 day trial period. It didn't work. Tried to cancel via email wouldn't let me. Called a couple days later, they had already charged my credit card and wouldn't refund my money. But they said I could use the service for the month. But if I am cancelling why am I able to use the service. I don't trust them. I will be calling my credit card company and put a flag on them. Not a trustworthy company. If I sign up online why can't I cancel online? I think it is another way for them to get the money. People who sign up for something online, usually are trying to save time by not having to call.
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ID
#1096414 Review #1096414 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund