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Myfax - Improper billing

I have been a Myfax customer for over 6 months. I only received faxes like 1 or 2 per month. This month I had to send 150 faces to my clients and they charged me 4 times 10 dollars totaling U $ 40.00 + U $ 10.00 dollars that I had paid from my monthly subscription. I feel injured, I feel robbed. This company is not serious. I do not recommend!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1108370
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They make you call in and wait for customer support before you can cancel. There is no online cancellation, no chat to cancel, only call and wait. It took me 15 minutes of waiting to get through to someone. Making it extremely difficult and frustrating for the customer...
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Anonymous
Ben

totally agree. I need to cancel my credit card to stop myfax.

1.0
I didn't like
  • Could not cancel free trial
  • Is a trap cannot cancel and will be charged
  • Support staff
#1105795
Reply to reviews

Hi, tried myfax for the 30 day trial period. It didn't work. Tried to cancel via email wouldn't let me. Called a couple days later, they had already charged my credit card and wouldn't refund my money. But they said I could use the service for the month. But if I am...
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#1096414
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Myfax - They make it almost impossible to cancel
Myfax - They make it almost impossible to cancel
In California I am pretty sure they passed a law that if you allow customers to sign up for a service online, you have to also make it possible to cancel online. That being said, MyFax has a page where they claim you can cancel by clicking a link for their online chat...
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Anonymous
Dennis

I had the same problem with these scam artists. After a long email chain and refusing to call their number, I simply blocked any future charges from my bank.

Anonymous
Anonymous

Nope. No such law.

2.7
#1088157
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I tried to send a fax to my loan company which was approx. 85 pages. The fax needed to be split in 4 because the system does not have the capacity to send more than 20mb at a time. 2 of the 4 faxes did not go through however; the transmittal did not specify which 2 so...
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1.0
#1063422
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Kept charging me after I canceled. Complaint made numerous times about lack of service or response. Have to hire legal representation. We are trying to get this disaster of company shut down. Under no circumstances should you in any way engage with this company. The...
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1.0
#1044078
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This company made me not trust other companies with my credit card. After cancelling for almost a year, they charged my credit card for the service. This service did not work for me as I cannot send a fax to government fax numbers and their tech support, after trying...
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1.0
#1035574
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Myfax Free Trial Review

I signed up to try the service for the free month. They charged my credit card before sending the bill for the second month. I might have considered using it in the future but not now. I will tell everyone I know that it is a scam
#1021005
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Myfax is pretty terrible. Faxes did not go through or were illegible. It is a pain to send multi page faxes (10 cents per page) and it is impossible to cancel by email or online. They said they won't refund my money even though the quality of their service was...
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1.1
#1011024
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My Fax is a total scam of a company. They will charge your credit card after you cancel and not give you a proper refund. I singed up for a free 30 day trial and canceled the service right away. I only used the service once, on the initial sign up. Plus, I get mystery...
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1.0
I liked
  • Received fax via trial as promised
I didn't like
  • Is a trap cannot cancel and will be charged
  • Cancelling
  • Customer service
#1007490
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