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2.6
Details
Myfax - They make it almost impossible to cancel
Myfax - They make it almost impossible to cancel
In California I am pretty sure they passed a law that if you allow customers to sign up for a service online, you have to also make it possible to cancel online. That being said, MyFax has a page where they claim you can cancel by clicking a link for their online chat...
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5 comments
Anonymous
#1744224

MyFax is a complete scam of a company. I had the same problem with getting a hold of someone/anyone who could cancel my account.

I finally decided to tell the customer service agent that I was having trouble paying my bill and wanted to talk to someone who could update my credit card so that I could pay them.

The billing department picked up immediately at which time I told them to cancel my account. This approach worked like a charm :)

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ID
#1088157 Review #1088157 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Poor customer service
Loss
$10
Preferred solution
Allow me to cancel without calling in!! And change the incorrect info on your website that says I can cancel thru chat.

Terrible service and customer care

1.0
Details
I tried to send a fax to my loan company which was approx. 85 pages. The fax needed to be split in 4 because the system does not have the capacity to send more than 20mb at a time. 2 of the 4 faxes did not go through however; the transmittal did not specify which 2 so I had no choice but to refax the entire package again. This caused me to go over my 100 outgoing page per month limit which is definitely not enough for a small business to operate on and your company charged me a total of $20 for this while I was on the 30 day free trial period. I went from trying this system out for free to paying $20 for $14 worth of pages because you charge in $10 increments. This was all explained to me by your customer service department that could care less about customer service. I would have continued to use this as my business account if the company was not so shady in doing business.
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ID
#1063422 Review #1063422 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund

Tried to cancel

1.0
Details
Kept charging me after I canceled. Complaint made numerous times about lack of service or response. Have to hire legal representation. We are trying to get this disaster of company shut down. Under no circumstances should you in any way engage with this company. The services don't work. The customer service is rude when it exists at all, which it doesn't. it is unclear if they have all of the proper licensing to operate in North America and could be a front for some illegal operation for all I know. As they are a Canadian company, this makes me not want to work with any Canadian Company's again.
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ID
#1044078 Review #1044078 is a subjective opinion of poster.
Service
Myfax Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Do not trust with credit card information

1.0
Details
This company made me not trust other companies with my credit card. After cancelling for almost a year, they charged my credit card for the service. This service did not work for me as I cannot send a fax to government fax numbers and their tech support, after trying to fix this issue told me that there is no fix for this and advised that the account will be cancelled as it wont work for me as I only use it for faxing 1 number and it a government office number. Now, after a year, I was surprised to see a charge from this company! They are refusing to reverse the charge stating that there is no record that the account has been cancelled! Why is it my fault that the CSR that's suppose to cancel my account did not cancel it??? Lesson learned! Do not trust companies such as this with your credit card information.
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ID
#1035574 Review #1035574 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
credit card charge
Loss
$67
Preferred solution
Full refund

Myfax Free Trial Review

I signed up to try the service for the free month. They charged my credit card before sending the bill for the second month. I might have considered using it in the future but not now. I will tell everyone I know that it is a scam
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ID
#1021005 Review #1021005 is a subjective opinion of poster.
Location
Placerville, California
Service
Myfax Free Trial
Reason of review
Problems with payment

Myfax - Fax Service Review

1.2
Details
Myfax is pretty terrible. Faxes did not go through or were illegible. It is a pain to send multi page faxes (10 cents per page) and it is impossible to cancel by email or online. They said they won't refund my money even though the quality of their service was unacceptable. Now for the second month's charges (they sent an invoice the day AFTER I was charged) they said they may be able to get me a refund in 7-10 days! That being said, when I requested to speak with a manager he was polite and helpful. We'll see if I ever get my money back...
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ID
#1011024 Review #1011024 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
My Fax is a total scam of a company. They will charge your credit card after you cancel and not give you a proper refund. I singed up for a free 30 day trial and canceled the service right away. I only used the service once, on the initial sign up. Plus, I get mystery...
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ID
#1007490 Review #1007490 is a subjective opinion of poster.
Service
Myfax Free Trial
Pros
  • Received fax via trial as promised
Cons
  • Cancelling
  • Customer service
  • Is a trap cannot cancel and will be charged
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

Myfax - Internet Fax Service Free Trial Review

1.0
Details
Registered jan 22/17.Went to use my account on jan 29/17 wasn't working said email and fax number invalid.Called my fax to find out why they said due to bad email patterns and they cut me off on jan 24/17 and was a 30 day trial.Found out that they where trying to bill my credit card 10 bucks for a trial peroid.Due to my payment takng 3 days to go throw to pay my credit card they got nothing.Never use these guys again
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ID
#999658 Review #999658 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial

TERRIBLE COMPANY, TERRIBLE SERVICE

1.0
Details
MyFax is most definitely a SCAM. They offer a free trial but continue to charge your card long after. All cancellation attempts were frustrating and unsuccessful. 2+ hour long waits on the support number, support requests sent via website were ignored and yet like clockwork credit card would be charged with no email confirmation, no invoice. They have intentionally have made it VERY difficult to cancel. AWFUL service. STRONGLY RECOMMEND staying away from them, there are many other companies who are MILES better in terms of quality of service, pricing and accessibility. Customer service call this morning was disappointing, actually pitiful. MyFax should be ASHAMED of their business practices and customer support staff.
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ID
#996530 Review #996530 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Free trial hoops to cancel
  • Customer service
  • Is a trap cannot cancel and will be charged
Reason of review
Pricing issue
Loss
$600
Preferred solution
Full refund
MYFAX is a terrible company
I had the same experience as others: Signed up for a free trial, sent one fax and then noticed my account had been charged a fee for membership the next month. Fine - my mistake. But when I tried to cancel MyFax, we were told we could not cancel via email or online -...
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1 comment
Anonymous
#1431092

This company is a fraud! I signed up for a 30 day service and then they blocked me from my service and demanded me to provide a furniture card statement with my address on it.

They claim that they think my card was fraudulent and They charged my card the monthly fee to my card anyway . I refuse to send them my statement. This company is a nightmare and they are NOT NUMBER ONE.. I prefer send2fax.

They treat me right. Send2fax is number one to me

ID
#993301 Review #993301 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Absolutely Terrible and Deceptive Company

1.0
Details
Due to a medical emergency, I needed to fax a single sheet of paper. The service was confusing with a terrible interface, impossible to remember system for the fax number, account number, password, etc. So then when I went to cancel, I was denied access to the account. I tried to log in saying I had forgotten password and log-in and it totally locked me out. Not like other services that allow you to reset your password. I did not know I needed to call and there was no phone number listed on any of the info I had through the email. Once my husband tracked down their phone number (which I admit was right on their website, but NOT on the emails I had been receiving,) and after being on eternal hold, they informed us there were no refunds and it didn't matter that I couldn't get into the account to cancel. Really horrible experience. Please save yourself the trouble- go to Kinkos. Definitely not worth the free trial. They will rip you off for as long as they can by making it impossible to cancel.
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ID
#992755 Review #992755 is a subjective opinion of poster.
Service
Myfax Free Trial
Cons
  • No way to delete bank account information
  • Customer support
  • Misleading business practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund

Very difficult to cancel and NO refunds

1.8
Details
We subscribed for a free trial. Sent a single fax. A month later I started attempting to cancel my membership, but every month another charge was taken. I have finally succeeded at canceling our membership and then applied for a refund providing documentation of my notice of cancellation and got a cursory email saying my "request for refund was declined." Avoid this company. I think this sums it up but I need 100 words. You can stop reading now. I think this sums it up but I need 100 words. You can stop reading now. I think this sums it up but I need 100 words. You can stop reading now. I think this sums it up but I need 100 words. You can stop reading now. I think this sums it up but I need 100 words. You can stop reading now.
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ID
#990382 Review #990382 is a subjective opinion of poster.
Service
Myfax Free Trial
Cons
  • Cancelling
  • Could not cancel free trial
Reason of review
Return, Exchange or Cancellation Policy

Non-pissed MyFax user experience

I see a lot of angry reviews on MyFax linked to cancellation and refund policies. Here is a story to the contrary: Signed up for MyFax With the sole purpose of taking advantage of their 30-day free trial since I had to get a fax across to the US where antique technologies in this category apparently still thrive along with paper cheques and non-chip credit cards. Increasingly a strange part of the world. I discovered much to my dissatisfaction that a cancellation was impossible online. A bit worried I called customer support who cancelled my account as requested and promptly sent me a confirmation email. Efficient, professional and polite. Even wished me a nice day after stretching my patience a bit with various offeres I had to refuse. But after all, I knowingly took advantage of their free trial, so a bit of torment is only fair. No problem in recommending the service, fax was sent and arrived as expected. Confirmation email with fax attachment arrived without delay.
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ID
#986409 Review #986409 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Good quality

MyFax Review Terrible

1.0
Details
This is a terrible company that likes to just charge your card. 1. You have no option to cancel your plan. You must call or email. 2. They will bill you without emailing you an invoice. 3. The only option is to upgrade to a higher plan. Basically once you sign up and give your credit card information they will charge your card for their *free trial* then you have no way to manually cancel your plan or close your account without contacting their support. If you forget about this they will keep charging your card monthly without ever sending you an email invoice. If they do not reply to my support request soon (been 7 days) I will be contacting my back and stating that these are unwarranted charges since I am being charged with no way of cancellation. Do your self a favor and either never use these guys, or go get yourself one of those prepaid $10 cards so that they will be unable to charge it more then once.
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ID
#986282 Review #986282 is a subjective opinion of poster.
Service
Myfax Free Trial
Reason of review
Scam company
Greetings Pissed Consumers, I needed to send a fax to a background check check agency as part of a job offer. I needed to send one fax. I am a cheap person. So, I took advantage of MyFax's 30-day free trial. I knew I would cancel the account afterward. On their...
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1 comment
Anonymous
#1265791

I did the same and called, but I never received an email explicitly confirming the cancellation. All I got was the email linking to a customer satisfaction survey and a confirmation of the call. Did you get an email with more proof of cancellation?

ID
#978018 Review #978018 is a subjective opinion of poster.
Service
Myfax Free Trial
Reason of review
Poor customer service