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I see a lot of angry reviews on MyFax linked to cancellation and refund policies. Here is a story to the contrary: Signed up for MyFax With the sole purpose of taking advantage of their 30-day free trial since I had to get a fax across to the US where antique...
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#986409
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This is a terrible company that likes to just charge your card. 1. You have no option to cancel your plan. You must call or email. 2. They will bill you without emailing you an invoice. 3. The only option is to upgrade to a higher plan. Basically once you sign up and...
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1.0
#986282
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Greetings Pissed Consumers, I needed to send a fax to a background check check agency as part of a job offer. I needed to send one fax. I am a cheap person. So, I took advantage of MyFax's 30-day free trial. I knew I would cancel the account afterward. On their...
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Anonymous
Margaret

I did the same and called, but I never received an email explicitly confirming the cancellation. All I got was the email linking to a customer satisfaction survey and a confir...

#978018
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I read up on myfax.com prior to ordering. I was aware that I had to call to cancel. What I wasn't aware of was that I would have to wait over an hour to do this. There is no "estimation" of wait time or hold time. Nothing. Just generic hold music. I imagine 2 people...
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#971936
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I have a similar problem with MyFax. I sent them an email (support@myfax.com) telling them to Close my account Mar, 2016. This month (Nov, 2016) my account was low ($4.00) and when I checked my balance I was 6.00 overdrawn. MyFax took 10 dollars out of my account. The...
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#962505
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I signed up for a free trial with MyFax services and used it only once. They began charging my credit card $10 a month, which I did not consent to. I never used the service again. I never received a monthly statement or invoice, although the charge did appear on my...
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1.0
I didn't like
  • Billing and refund policy
#959537
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Most things can be forgiven and looked past with polite customer service and at least a calm willingness to consider customer concerns/frustrations, or if they offer a stellar product/service that makes it worth the lack of support. MyFax fails on all counts. They...
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1.3
I liked
  • Warning other customers to stay away
I didn't like
  • Website
  • Customer service
  • Customer support
#956060
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Refused to cancel account when call. hung up on us, would not transfer calls to a manager. Send the email to insure to cancel. They did not. After seeing a new charge on my cc called them again and was told that I should have called again, refusing to refund a $10.00...
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1.0
#955459
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I signed up for the 30 trial as I had recently moved and needed fax service in my home office. I was never able to receive any faxes. I called in multiple times to find a resolution and they always told me that it was working fine. They would send test emails and those...
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1.0
#952476
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Make sure you read all the little character on there piece of *** website before you gave your credit card information to those thieves... Try to send a fax, but it never went thru, even if the website said it did. I’ve call them to cancel the invoice they wrongfully...
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1.0
I didn't like
  • Misleading business practices
#950886
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