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Myfax - Internet Fax Service Free Trial Review

Registered jan 22/17.Went to use my account on jan 29/17 wasn't working said email and fax number invalid.Called my fax to find out why they said due to bad email patterns and they cut me off on jan 24/17 and was a 30 day trial.Found out that they where trying to bill my credit card 10 bucks for a trial peroid.Due to my payment takng 3 days to go throw to pay my credit card they got nothing.Never use these guys again
1.0
Details
Coverage Area
#999658
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MyFax is most definitely a SCAM. They offer a free trial but continue to charge your card long after. All cancellation attempts were frustrating and unsuccessful. 2+ hour long waits on the support number, support requests sent via website were ignored and yet like...
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1.0
I didn't like
  • Free trial hoops to cancel
  • Customer service
  • Customer support
#996530
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MYFAX is a terrible company
I had the same experience as others: Signed up for a free trial, sent one fax and then noticed my account had been charged a fee for membership the next month. Fine - my mistake. But when I tried to cancel MyFax, we were told we could not cancel via email or online -...
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Anonymous
Stephanie

This company is a fraud! I signed up for a 30 day service and then they blocked me from my service and demanded me to provide a furniture card statement with my address on it....

#993301
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Due to a medical emergency, I needed to fax a single sheet of paper. The service was confusing with a terrible interface, impossible to remember system for the fax number, account number, password, etc. So then when I went to cancel, I was denied access to the account....
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1.0
I didn't like
  • Customer support
  • Service
  • Misleading business practices
#992755
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We subscribed for a free trial. Sent a single fax. A month later I started attempting to cancel my membership, but every month another charge was taken. I have finally succeeded at canceling our membership and then applied for a refund providing documentation of my...
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1.9
I didn't like
  • Could not cancel free trial
  • Cancelling
#990382
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I see a lot of angry reviews on MyFax linked to cancellation and refund policies. Here is a story to the contrary: Signed up for MyFax With the sole purpose of taking advantage of their 30-day free trial since I had to get a fax across to the US where antique...
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#986409
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This is a terrible company that likes to just charge your card. 1. You have no option to cancel your plan. You must call or email. 2. They will bill you without emailing you an invoice. 3. The only option is to upgrade to a higher plan. Basically once you sign up and...
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1.0
#986282
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Greetings Pissed Consumers, I needed to send a fax to a background check check agency as part of a job offer. I needed to send one fax. I am a cheap person. So, I took advantage of MyFax's 30-day free trial. I knew I would cancel the account afterward. On their...
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Anonymous
Margaret

I did the same and called, but I never received an email explicitly confirming the cancellation. All I got was the email linking to a customer satisfaction survey and a confir...

#978018
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I read up on myfax.com prior to ordering. I was aware that I had to call to cancel. What I wasn't aware of was that I would have to wait over an hour to do this. There is no "estimation" of wait time or hold time. Nothing. Just generic hold music. I imagine 2 people...
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#971936
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I have a similar problem with MyFax. I sent them an email (support@myfax.com) telling them to Close my account Mar, 2016. This month (Nov, 2016) my account was low ($4.00) and when I checked my balance I was 6.00 overdrawn. MyFax took 10 dollars out of my account. The...
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#962505
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