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1.0
Details
This company makes heir money by scamming people!!!!!!!! I signed up and had no knowledge that there was a minimum nunber of outgoing faxes per month. They charged me $.10 for any additional fax sent. Ended up robbing $250 from me for ONE MONTH. When I called they said...
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ID
#907449 Review #907449 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Myfax Fax Service
Reason of review
Pricing issue
1.8
Details
Yeah, right. Expect to spend a long time on the phone - and there is no option in their phone menu for anything related to cancellations of service. If you're lucky enough to reach a person, asking them to cancel your service does not result in your service being...
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ID
#903645 Review #903645 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Myfax Internet Fax Service Free Trial
Cons
  • Misleading business practices
  • Support staff
  • Could not cancel free trial
Reason of review
Not as described/ advertised

Operation of website changes after sign up, intentional attempt to make cancellation impossible

Terrible service, set up to scam people and upset them. Definitely not a free trial, expect to spend a lot of time on the phone with your bank, credit card and the low lives running this gig. Operation of website changes after sign up, intentional attempt to make cancellation impossible Terrible service, set up to scam people and upset them. Definitely not a free trial, expect to spend a lot of time on the phone with your bank, credit card and the low lives running this gig. Operation of website changes after sign up, intentional attempt to make cancellation impossible Dont sign up, buy a fax machine, its less trouble
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ID
#902100 Review #902100 is a subjective opinion of poster.
Location
Sydney, New South Wales
Service
Myfax Free Trial
Cons
  • Customer service -
  • Is a trap cannot cancel and will be charged
  • No way to cancel online must call company
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
I've had myfax services for more than 5 years. In the last 18 months, I continually have customers that try and fax me. My customers tell me they get a busy signal, or that the fax will simply not go through. It's becoming very annoying. I don't receive a high...
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1 comment
Anonymous
#1232440

Was this issue resolved? because I am have the same exact issue got the same response as you did from myfax customer service. I have two fax numbers with my fax one receives with no problems and the other only receives from a myfax account or their test faxes.

ID
#897344 Review #897344 is a subjective opinion of poster.
Location
Lynwood, California
Service
Myfax Fax Service
Reason of review
not receiving faxers
Preferred solution
Let the company propose a solution

Poor Service

1.0
Details
Several months ago my debit card expired. Once I recieved a new one, I did not update the information to myfax. Most companys cancel the service when something like this happens. MyFax, yea right. They end up getting your information and keep charging you. Your only option is to call in on the 800 number. Once you get on the phone with them, you have to give them your email address unless you have the fax number information. They will cancel the service for you, do nothing about refunding you back your money. On top of it all, they will also ask you about different services they have and offer them to you. Why would you want to start a new service if you want to cancel? I also have had problems with faxing things though them. You can try several times and it never go through (no issues on sender or receiver side). All in all this is a *** company and I dont recommend them to anyone!
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ID
#893170 Review #893170 is a subjective opinion of poster.
Location
Rosanky, Texas
Product
Myfax Account
Reason of review
MyFax is a joke
Loss
$300
Preferred solution
Full refund
I have been a MyFax user for years, but never sent more than a few pages at a time. I tried to send faxes to a hospital. Several attempts failed, then an attempt went through. (yes, same number, no errors on my side or the hospital). However, MyFax charged me...
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ID
#886331 Review #886331 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Myfax Fax Service
Reason of review
Damaged or defective
Loss
$85
Myfax offers free faxes online, 2 per day with a number of constraints. I tried it and the fax went through. A couple of days later I was about to sign up for an account when I needed to send another fax in a hurry. I used the free fax interface again. Two hours...
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ID
#878400 Review #878400 is a subjective opinion of poster.
Location
Sherbrooke, Quebec
Reason of review
Poor customer service

Myfax Fax Service Review

2.0
Details
Awful awful AWFUL! The faxing is no problem, but the cancelling is. A year later and no resolution. Empty promises. I owe some of that to my actually believing them that they would cancel and not checking. I'm busy and assume people do business honestly so i took then at their word all three times I've tried to cancel. Putting a block on their charges because this is ridiculous.
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ID
#870016 Review #870016 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Myfax Fax Service
Reason of review
Poor customer service
I signed up almost a month ago thinking I might need this but did not. Having made a calendar reminder to cancel so I don't get billed I looked on their website to see how to cancel. The FAQ says: How can I cancel my MyFax account? If you wish to cancel your account,...
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1 comment
Anonymous
#1220708

Oh my god. I read MyFax horror stories before I called them, so I was prepared for battle with screenshots of my activity log and others...in the end, I had the same experience, there was a really nice lady, she was really helpful and fast.

I was also worried because I was calling from Europe and these calls can cost a fortune, but it was over after 5 minutes.

I'm relieved.

Julia

ID
#859211 Review #859211 is a subjective opinion of poster.
Location
Decatur, Tennessee
Service
Myfax Free Trial
Pros
  • Jody in customer service
Cons
  • Free trial hoops to cancel
Reason of review
Difficulty canceling free trial.
Preferred solution
Let the company propose a solution

Myfax Account Review

1.0
Details
Worse service ever ! I want to cancel I emailed them and then they take money out my account.
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ID
#852414 Review #852414 is a subjective opinion of poster.
Location
Bainbridge, Georgia
Product
Myfax Account
Reason of review
Poor customer service
1.2
Details
Subscribed to this service because I was get a few errors in transmission using a magic jack number. What a mistake. I don't send many faxes and usually around 3-4 pages maybes 3 times a month. Over half of my faxes failed. I would call the line manually and hear a ...
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ID
#850894 Review #850894 is a subjective opinion of poster.
Location
Quebec, Quebec
Service
Myfax Fax Service
Cons
  • Customer support
  • No way to cancel online must call company
  • Communication
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Let the company propose a solution
Thought My Fax would be perfect for me. I was needing to fax 30-50 pages per month. I started with the 1 month free trial. Then in 10 days I got 3 changes ($32.80 Total). While it 'sounds' like $10 will get you the 100 pages, they actually charge for every page they...
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ID
#850231 Review #850231 is a subjective opinion of poster.
Service
Myfax Fax Service
Pros
  • Signing up
Cons
  • Misleading business practices
  • Difficult to cancel free trial
  • Charging for services not received
Reason of review
Pricing issue
Loss
$23
Preferred solution
Full refund

Myfax Free Trial Review

1.0
Details
Got a charge from them. Used free trial one time. Didn't like the service. Couldn't cancel! Won't refund my money
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ID
#847158 Review #847158 is a subjective opinion of poster.
Location
Lake Park, Florida
Service
Myfax Free Trial
Reason of review
Problems with payment
I noticed a $10 charge on my card that I didn't recognize. Upon further review I found the charges going every month for 11 months. I called J2 Myfax and they read me the account details. The email they had on file for me wasn't even my email, and they had a fakephone...
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2 comments
Anonymous
#1246529

I have a similar problem with MyFax. I sent them an email telling them to Close my account Feb, 2016.

This month (Nov ,2016) my account was low ($4.00) and when I checked my balance I was 6.00 overdrawn. MyFax took 10 dollars out of my account. The one I closed 9 months earlier. I emailed them again and they told me to call a number to cancel my account.

As far as I knew it was already closed. The didn't tell me to call any numbers when I sent the first email closing my account.

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ID
#840713 Review #840713 is a subjective opinion of poster.
Location
Spokane, Washington
Service
Myfax Customer Care
Reason of review
fraud
Loss
$70
Preferred solution
Full refund

Good luck cancelling...

1.8
Details
The free trial is great, but they will make you jump through hoops to cancel. You can not do it online, or send in an email. You have to call in and talk to a call rep who will try everything he can do to keep your business. It is very frustrating. Also what is frustrating is that I have to use 100 words to write a review. All you need to know is the above, and then you can make an educated decision whether you want to use this service or not. OK, I have just now written 100 words. Good luck to all.
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ID
#825966 Review #825966 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Myfax Internet Fax Service Free Trial
Reason of review
Poor customer service