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There is NO reason any company should request your bank statements just to process a payment.

MetroFax did exactly that to me (as they have many, many others). My account had been opened just a few hours when I received an email stating:

"To unsuspend your account:

Please provide a copy of your most recent credit card statement showing the name and billing address associated with your credit card account."

AND, after locking out access to my fax account, they asked me to:

"You may fax the documents to 1-310-943-1442 or mail them to:

MetroFax Credit Department

6922 Hollywood Boulevard, Suite 500

Hollywood CA 90028"

There is no way I am faxing a copy of my statement to a number I unexpectedly received via email.

There is no legitimate reason any person should have to supply copies of their statements to SIMPLY PROCESS A CHARGE OF LESS THAN EIGHT DOLLARS! Yes, that's correct. A single $7.95 US Dollar charge.

This applies to,,, eVoice,,,, and several other lines of business, all divisions of J2 Cloud Inc. (

Avoid them. Avoid the risk of their blatantly incompetent billing and accounting staff and practices.

Seriously, when is the last time you were asked to provide copies of your banking statements, driver's license, and proof of residency just to give someone $8.00 US???

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Myfax. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Myfax.

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Oh no, I'm just about to sign up for Metrofax based on this recommendation: experience is making me think otherwise. Did you ever get it settled? If not, what other companies do you recommend?

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