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Yesterday I got a call from MyFAx and they told me that they I was late on my payment due to a credit card issue and they said I had a late fee. The gal - who was somewhat rude - said she would remove the late fee but she needed my credit card info. Background -- I...
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#920063
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I've had myfax services for more than 5 years. In the last 18 months, I continually have customers that try and fax me. My customers tell me they get a busy signal, or that the fax will simply not go through. It's becoming very annoying. I don't receive a high...
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Anonymous
anonymousone

Was this issue resolved? because I am have the same exact issue got the same response as you did from myfax customer service. I have two fax numbers with my fax one receives w...

#897344
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Myfax Fax Service Review

Awful awful AWFUL! The faxing is no problem, but the cancelling is. A year later and no resolution. Empty promises. I owe some of that to my actually believing them that they would cancel and not checking. I'm busy and assume people do business honestly so i took then at their word all three times I've tried to cancel. Putting a block on their charges because this is ridiculous.
2.2
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#870016
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It you read these post you see one thing in common. YOU CANT CANCEL THE SERVICE. After many attempts to cancel the service and not being successful I finally change my CC number so that I wouldn't be charged any more. Now I get notices from them that they want me to...
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Anonymous
Anonymous

I am having trouble canceling, too.

Anonymous
Anonymous

Hi,I called them to cancel, logged back in and found my CC info was removed.Did you have a similar experience, and will they continue to charge in this case?I'm thinking of ca...

#817211
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I just spent an hour on the phone with the worst billing rep in the world trying to get our service re-instated after they inadvertently shut us off. She did not listen to what I was telling her, kept putting me on hold for long periods of time, and at the end, I was...
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Anonymous
Anonymous

I've currently experiencing the exact same situation. I'm on hold for long periods of time after simple questions.Long story short, my credit card is being used to pay for so...

1.0
I didn't like
  • Support staff
#771061
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The fax service was slow, waited unreasonable amount of time to get a fax when one was sent. When I cancelled the service they don't prorate the annual billing, which means if you don't a cancel at or right after the renewal you wont get any money back. Customer...
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#755633
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I thought I was getting 100 free fax pages per month and then a small charge for each page after that. But, hidden in their terms and conditions, MyFax deceptively re-defines "page" as the number of minutes it takes to send each real physical page of your fax. I sent...
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Anonymous
Anonymous

Your an ***. A lot of companies do this.

Anonymous
Anonymous

Umm yeah that is pretty common. How big was the file you were sending? 100k doc or PDF file should go through easily, but a 4 meg jpg of the same file would not. You do kno...

1.0
I didn't like
  • Customer service
  • Terms of service
  • How they deceptively redefined a fax page as minutes
#739017
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There is NO reason any company should request your bank statements just to process a payment. MetroFax did exactly that to me (as they have many, many others). My account had been opened just a few hours when I received an email stating: "To unsuspend your account:...
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Anonymous
Bob Walters

Oh no, I'm just about to sign up for Metrofax based on this recommendation:https://thetechreviewer.com/tech-tips/best-online-fax-service/Your experience is making me think oth...

#706176
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This is a very bad company. They charged me multiple times on my credit card and never send a fax - although I tried multiple times. Then they said I need a photo of my credit card. Still no fax send .. I am wondering - is this company a fraud ? Their customer support...
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1.3
I didn't like
  • Web fax service
  • Customer support
  • Service
#703576
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Contact Myfax

Mailing Address:
j2 Cloud Services, Inc.
6922 Hollywood Boulevard, 5th Floor
Los Angeles, California 90028
United States
Phone:
(866) 378-2373
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I was about to give my credit card to MyFax, but am glad I decided to look for review and landed on this page. I just couldn't find a decent site for such service.Any idea where to look? .... Oh man and this site is asking me to put at least 100 words for my comment, I...
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Anonymous
victim of myfax

I also used myfax. Worst company ever. I'm going to help you by asking why do you need them or any internet fax company. If you fax alot i would recommen buying your own faxse...

1.0
#701729
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