Not resolved
Billing Practices
Customer service

I cancelled subscription in June 2017 by speaking to the customer support and sending an email form the record.

They kept charging me for 9 months, until April 2018 when thanks to the app Prosper I that was able to see these recurring charges.

When I called again to complain about continued charges, in April 2018, and resent them a email with my request from June 2017, they refused to refund me anything by the last charge.

I did confirm with them that I did not use the service and did not log in into their app after May 2017.

They even charged me one of the months a penalty of the late payment, when my credit card has changed, but then figured out my new card number, under the guise that I had a subscription (but really -- I have no idea how, my bank says they would not have given it to them), and continued their charges.

Now I am suing them in a small claims court.

Product or Service Mentioned: Myfax Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $95.

Preferred solution: Full refund.

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