103 views
0 comments
5.0
Details

I cancelled subscription in June 2017 by speaking to the customer support and sending an email form the record.

They kept charging me for 9 months, until April 2018 when thanks to the app Prosper I that was able to see these recurring charges.

When I called again to complain about continued charges, in April 2018, and resent them a email with my request from June 2017, they refused to refund me anything by the last charge.

I did confirm with them that I did not use the service and did not log in into their app after May 2017.

They even charged me one of the months a penalty of the late payment, when my credit card has changed, but then figured out my new card number, under the guise that I had a subscription (but really -- I have no idea how, my bank says they would not have given it to them), and continued their charges.

Now I am suing them in a small claims court.

Product or Service Mentioned: Myfax Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $95.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Myfax Reviews

  1. 70 reviews
  2. 16 reviews
  3. 7 reviews
  4. 1 review
  5. 4 reviews
Myfax reviews