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I transferred my 888 fax number from RingCentral to MyFax. My new plan was sending maximum 100 pages per month for $10 per month.

First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the fax. Again MyFax emailed me again that it did not go through, so I had to do it again, same thing happened 4 times. I gave up then.

MyFax charged me additional $40 for sending more than 100 pages per month. When I complaint about their service and asked to be reimbursed they canceled my account and even kept my 888 number which I had for the past 10 years.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

I liked: Price.

I didn't like: Customer service, Fax service, Billing, Cancelation policy, Sending bogus emails that the fax did not go through.

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