Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I transferred my 888 fax number from RingCentral to MyFax. My new plan was sending maximum 100 pages per month for $10 per month.

First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the fax. Again MyFax emailed me again that it did not go through, so I had to do it again, same thing happened 4 times. I gave up then.

MyFax charged me additional $40 for sending more than 100 pages per month. When I complaint about their service and asked to be reimbursed they canceled my account and even kept my 888 number which I had for the past 10 years.

Product or Service Mentioned: Myfax Fax Service.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

I liked: Price.

I didn't like: Customer service, Fax service, Billing, Cancelation policy, Sending bogus emails that the fax did not go through.

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