1.0
Details
It should be easy to cancel an online service, but for some reason (read: in order to make it difficult to cancel in the hopes that you'll give up and keep sending money) it's not. You need to call customer service to cancel. Then, if you're like me, you will be put on...
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ID
#1354637 Review #1354637 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Put an easily accessed, working cancellation link on your website.

Myfax - Refuses to cancel account. Notified in writing.

I want my account closed. I have notified myfax in writingi i have refusal in writing. I do not want this service. Brenda Stacer
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ID
#1257843 Review #1257843 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Return, Exchange or Cancellation Policy
About five weeks ago month I called to request cancellation of my account. They were very nice and agreed to do it. the next month the charge came again. Dealing with customer service is obviously a shell game, so I am calling my credit card to cancel. I am obviously...
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1 comment
Anonymous
#1476689

DO NOT USE THIS SERVICE!! MYFAX, EFAX, EVOICE and any other entity owned by the parent company.

THEY WILL STEAL YOUR MONEY, providing no service whatsoever in return.There is an obvious top down culture of out and out fraud.May each and every principle and employee in this company reap what they have sown. May they be defrauded out of every single penny they have in, everything that they lay their hands to.

ID
#1225267 Review #1225267 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

Myfax - DO NOT USE THEM- REFUSE TO CANCEL ACCOUNT

1.0
Details
As per their policies I called and cancelled TWICE (hold times both times are ridiculous!!) . Then proceed to email customer service and tell them this. They again tell me to call to cancel. I again state I have tried and refuse to do it again and that is why I am putting it in writing. They repeatedly send emails back to cancel via phone. Again wasting my time because their staff doesn't either know how or they are scamming people (MY ASSUMPTION AT THIS POINT) I called my credit card company to cancel my credit card so no further charges can be made. I contacted the Better Business Bureau and State Atty General and filed a formal complaint as well. I suggest everyone else do the same.
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ID
#1215564 Review #1215564 is a subjective opinion of poster.
Product
Myfax Account
Cons
  • Refuse to cancel account-deceptive practices
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Just cancel this account! 941-827-9312

Myfax - RIP OFF

1.0
Details
Signed up for a free trial. Given the card number. no use. called to cancel it. They send you an account blocked message. You will not notice it contains Account NOT closed in fine print. Due date your card gets debited. Get an Invoice from Ireland. it contains a global VAT number ( Any guess what it means ?). Rip off ! Wondering how and why people should do all these ! Customer service is a joke. All numbers busy ! manage to get one ! Still they will ask your credit card number for verification !!! Will say no trace of you cancelling the account. So insisted and remained on line till I got a cancellation mail from them.. Want to go through the ordeal and have money to lose TRY IT!!!
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ID
#1213905 Review #1213905 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund

Myfax - THEY HAVE OVERCHARGED MY CREDIT CARD FOR AT LEAST 2 YEARS WITHOUT MY KNOWLEDGE

1.0
Details
I was recently doing my taxes and noticed I was being billed twice in 1 month for myfax services which was supposed to be $10 a month but they were doing it 2 times on most months and I called them and they said they had not , so I sent them proof. I have been with them for 5 years and yes I know , why didnt I notice sooner but I didnt I looked back at 2 years worth of creditcard statements and several months were charged 2 times instead of 1. Thats absolute credit card fraud. Im calling my credit card company and letting them know to block all transactions from myfax from now on.
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ID
#1179294 Review #1179294 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund

Myfax - They are the worst!!!!

Billed after cancelling - 2 hours on hold to be told I'm wrong...DO NOT USE THIS COMPANY {{redacted}}
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ID
#1164812 Review #1164812 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Problems with payment
1.0
Details
Simply googling their name will bring up thousands of hits regarding their cancellation policy, extra charges during the 'free trial' period that are never refunded. Those who attempt to cancel and they simply don't cancel their accounts... have gotten chased by debt collectors from myfax...
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2 comments
Anonymous
#1709167

Yes, They kept charging the card even after cancelled the account

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ID
#1105795 Review #1105795 is a subjective opinion of poster.
Product
Myfax Account
Cons
  • Support staff
  • Is a trap cannot cancel and will be charged
  • Could not cancel free trial
Reason of review
Poor customer service
Loss
$20
I emailed Myfax the day after I signed up to request that my account be cancelled. They offer no way of canceling the account online and I could not even find a phone number on their website. They continued to charge me for several months, despite the written request...
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1 comment
Anonymous
#1233884

Ditto. I feel really ripped off by them.

They obviously make a lot of money off people by making it nearly impossible to cancel. I HATE companies like this.

ID
#922380 Review #922380 is a subjective opinion of poster.
Product
Myfax Account
Reason of review
Return, Exchange or Cancellation Policy

Myfax Reviews

  1. 70 reviews
  2. 16 reviews
  3. 7 reviews
  4. 1 review
  5. 4 reviews
Myfax reviews

Myfax Account Review

1.0
Details
Emailed and called to cancel my account, got charged and owed money none the less. The difficulty in stopping this service for "security" reasons is ridiculous.
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ID
#916952 Review #916952 is a subjective opinion of poster.
Location
Ottawa, Ontario
Product
Myfax Account
Reason of review
Problems with payment

Myfax - Poor Service

1.0
Details
Several months ago my debit card expired. Once I recieved a new one, I did not update the information to myfax. Most companys cancel the service when something like this happens. MyFax, yea right. They end up getting your information and keep charging you. Your only option is to call in on the 800 number. Once you get on the phone with them, you have to give them your email address unless you have the fax number information. They will cancel the service for you, do nothing about refunding you back your money. On top of it all, they will also ask you about different services they have and offer them to you. Why would you want to start a new service if you want to cancel? I also have had problems with faxing things though them. You can try several times and it never go through (no issues on sender or receiver side). All in all this is a *** company and I dont recommend them to anyone!
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ID
#893170 Review #893170 is a subjective opinion of poster.
Location
Rosanky, Texas
Product
Myfax Account
Reason of review
MyFax is a joke
Loss
$300
Preferred solution
Full refund

Myfax Account Review

1.0
Details
Worse service ever ! I want to cancel I emailed them and then they take money out my account.
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ID
#852414 Review #852414 is a subjective opinion of poster.
Location
Bainbridge, Georgia
Product
Myfax Account
Reason of review
Poor customer service
1.6
Details
This is a long story BUT BEFORE YOU DO BUSINESS WITH MYFAX.COM read !!! I lost all my faxes and got charged for THEIR BILLING ERROR myfax.com canceled my account and deleted all my faxes for $1.50 !!!!!!!!!!!!!!!!!! no kidding (a charge back that I DI NOT INITIATE...
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ID
#781255 Review #781255 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Myfax Account
Cons
  • Customer service -
Reason of review
Problems with payment
Loss
$19
Preferred solution
Deliver product or service ordered

Myfax - MY FAX RIPPED ME OFF

2.7
Details
This Saudi based company charged my credit card for unauthorized charges. They are crooks. Federal complaints should be made by any body ripped off by them! HUGE CHARGES NOT IN CONTRACT! Federal Trade Commission complaints and Federal Consumer Protection are your options. You can benefit from the fines that they will have to pay and be compensated!!! Files against them if you have been ripped off! You will find that there are options to make Federal and State Consumer protection complaints. Some States have weak options, but the Federal ones are better
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ID
#768051 Review #768051 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Myfax Account
Cons
  • Customer support
Reason of review
Problems with payment
Loss
$19
Preferred solution
Full refund

Myfax - POOR CUSTOMER SERVICE

1.0
Details
Just want to say that you guys are not very helpful in any way. I have been a customer since 2009. In July 2015 I received a new credit card with a new expiration date but did not up date my account because I really no longer needed the service. But come to find out that you MYFAX has been still charging my account and to top it off added late fees to my bill. As of today I cancelled my account because you guys would not do anything about these unauthorized charges. You push the payment through my bank. The two people I talked to said that there was nothing you could do and if you look at my account I have never had any late payments as well as you could not charge my account in July. Customer Service is poor. --
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ID
#742403 Review #742403 is a subjective opinion of poster.
Location
Fairfax, Virginia
Product
Myfax Account
Cons
  • Not helpful
  • Customer support
Reason of review
Problems with payment
Loss
$80
Preferred solution
Full refund