Product: Myfax Customer Care Clear all filters (0 of 7 reviews match)
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Kept charging me after I canceled.Complaint made numerous times about lack of service or response. Have to hire legal representation. We are trying to get this disaster of company shut down. Under no circumstances should you in any way engage with this company. The...
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1.0
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Myfax Customer Care
#1044078
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I read up on myfax.com prior to ordering. I was aware that I had to call to cancel. What I wasn't aware of was that I would have to wait over an hour to do this. There is no "estimation" of wait time or hold time. Nothing. Just generic hold music. I imagine 2 people...
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Myfax Customer Care
#971936
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Refused to cancel account when call.hung up on us, would not transfer calls to a manager. Send the email to insure to cancel. They did not. After seeing a new charge on my cc called them again and was told that I should have called again, refusing to refund a $10.00...
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1.0
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Myfax Customer Care
#955459
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It is not possible to cancel on the web, you have to phone them to do it.The only reason to not have online cancellation is to make it more difficult for people to cancel. They also do not provide a refund if you havent used the service. The customer support person was...
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1.7
Product
Myfax Customer Care
I didn't like
  • Cancelling
  • Web fax service
  • Terms of service
#915484
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MyFax provides no way to cancel online and require you to call in which can take up to 30 minutes to get a live person. I have called to cancel the service with them twice (two consecutive years) only to find an annual charge on my corporate card 12 months later for an...
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Myfax Customer Care
#913754
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I called J2 Myfax and they read me the account details. The email they had on file for me wasn't even my email, and they had a fakephone number. They admitted that there was a fraud and told me they would refund the last 4 months. When I asked for a full refund they...
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Anonymous
Anonymous

I have a similar problem with MyFax. I sent them an email telling them to Close my account Feb, 2016. This month (Nov ,2016) my account was low ($4.00) and when I checked my b...

Anonymous
Anonymous

You do realize that even your own credit card company would only give you 4 months max back? You blame them yet you havnt even looked at your credit card TOS. They state, if ...

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Myfax Customer Care
#840713
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I discovered three $10 charges on my credit card. That's b/c if you go over, they charge you in $10 increments NONREFUNDABLE if you have no overages within then next 6 months. For example, if you go over by one page, it charges your card $10. You get a $9.90 credit to...
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Product
Myfax Customer Care
#668137
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