Product: Myfax Customer Care Clear all filters (0 of 10 reviews match)
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Myfax - SCAM ARTISTS and COERCIVE SELLING

Formal cancellation requests sent to this company in writing. The most dependable way these days, and still they take no accountability. July 12, 2016 "Dear My Fax 1416***5203 is my fax number… please cancel and confirm via email that my subscription is cancelled. Thanks, Aaron" Oct 31, 2017 Please CANCEL this service. Nov 1, 2017 "Cancel this service!" Nov 1, 2018 I change my credit card number. They start harassing me for money. I write back: "This was supposed to be cancelled in 2016! What are you doing charging me?" AWARD WINNING SCAM ARTISTS
Product
Myfax Customer Care
#1430453
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Myfax - Thieves

Do not sign up EVER, because once you do it is for LIFE! These people will continuously bill you...you can call and cancel and get a confirmation of cancellation REPEATEDLY and they will continue to bill. Turn them in as a fraudulent charge...prove your case have the charges reversed... The next month there the are again!! Absolutely horrific.
1.0
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Myfax Customer Care
#1411435
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I cancelled subscription in June 2017 by speaking to the customer support and sending an email form the record. They kept charging me for 9 months, until April 2018 when thanks to the app Prosper I that was able to see these recurring charges. When I called again to...
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5.0
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Myfax Customer Care
#1284707
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Kept charging me after I canceled.Complaint made numerous times about lack of service or response. Have to hire legal representation. We are trying to get this disaster of company shut down. Under no circumstances should you in any way engage with this company. The...
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1.0
Product
Myfax Customer Care
#1044078
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I read up on myfax.com prior to ordering. I was aware that I had to call to cancel. What I wasn't aware of was that I would have to wait over an hour to do this. There is no "estimation" of wait time or hold time. Nothing. Just generic hold music. I imagine 2 people...
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Product
Myfax Customer Care
#971936
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Refused to cancel account when call.hung up on us, would not transfer calls to a manager. Send the email to insure to cancel. They did not. After seeing a new charge on my cc called them again and was told that I should have called again, refusing to refund a $10.00...
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1.0
Product
Myfax Customer Care
#955459
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It is not possible to cancel on the web, you have to phone them to do it.The only reason to not have online cancellation is to make it more difficult for people to cancel. They also do not provide a refund if you havent used the service. The customer support person was...
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1.7
Product
Myfax Customer Care
I didn't like
  • Charging for services not received
  • Cancelling
  • Web fax service
#915484
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MyFax provides no way to cancel online and require you to call in which can take up to 30 minutes to get a live person. I have called to cancel the service with them twice (two consecutive years) only to find an annual charge on my corporate card 12 months later for an...
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Product
Myfax Customer Care
#913754
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I called J2 Myfax and they read me the account details. The email they had on file for me wasn't even my email, and they had a fakephone number. They admitted that there was a fraud and told me they would refund the last 4 months. When I asked for a full refund they...
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Anonymous
Anonymous

I have a similar problem with MyFax. I sent them an email telling them to Close my account Feb, 2016. This month (Nov ,2016) my account was low ($4.00) and when I checked my b...

Anonymous
Anonymous

You do realize that even your own credit card company would only give you 4 months max back? You blame them yet you havnt even looked at your credit card TOS. They state, if ...

Product
Myfax Customer Care
#840713
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I discovered three $10 charges on my credit card. That's b/c if you go over, they charge you in $10 increments NONREFUNDABLE if you have no overages within then next 6 months. For example, if you go over by one page, it charges your card $10. You get a $9.90 credit to...
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Product
Myfax Customer Care
#668137
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