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Myfax - Poor customer service/ reluctant to cancel

1.0
Details
I have The Misfortune of doing the trial for myfax. Not only did the service suck and it couldn't send a fax, but when I try to call in to cancel the service the customer rap disconnected the call deliberately and a desperate attempt to keep me on the hook as a customer to pay. When I finally got an opportunity to call back and go through their long convoluted automation system, I got the same horrible customer rep Matthew a second time. He over talk to me, he was rude and very unwilling to cancel the service. Myfax has got to be kidding if they expect customers to hang on for crap like that especially when a dollar is so hard to come by to spend these days.

User's recommendation: I wouldn't recommend anybody.

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ID
#1916830 Review #1916830 is a subjective opinion of poster.
Service
Myfax Fax Service
Pros
  • Warning other customers to stay away
Cons
  • Refuse to cancel account-deceptive practices
Preferred solution
Let the company propose a solution

MyFax cancellation process is a trap

1.0
Details
MyFax cancellation process is a trap. They keep charging your credit card even after you request cancellation. Its even worse that they dont want to refund because there is no refund policy.
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ID
#1908362 Review #1908362 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Dishonest business practices
  • Difficult to cancel free trial
Loss
$20
Preferred solution
Full refund

Myfax - Avoid this company

1.0
Details
Like so many other reviews I could write word for word . I have never signed up for this company they cannot locate my account . I gave them my card number to research was told he membership that I never signed up for was Cancelled and would receive a 20.00 refund the refund never came and now this morning I discover a 3rd charge for 10.00 was On hold for 18 min so hung up . I should have cancelled my credit card. I have no other charges to my card but I know I never signed up for a fax service this has scam written all over it . I feel like driving to LA to this company and our my foot right in rbs *** of whoever is running this show
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ID
#1752116 Review #1752116 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Problems with payment
Loss
$30
Preferred solution
Full refund

Myfax - Horrible

1.0
Details
I tried to login to my account and it said I was locked out for no reason. Tried the reset feature and it wont even work. This company is a scam. Live chat button does not work. All I want to do is cancel and ive called 5 times and when I finally get someone you cannot understand a word that comes out of his mouth.
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ID
#1674993 Review #1674993 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Too many to name
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Ability to cancel your account.

Myfax - Unable to cancel my subscription

I signed up for the MyFax service in France and very rapidly changed my mind. The customer service number on the French website turns out to be the number for the Gendarmerie Nationale. I emailed support and have not received any response. All I want to do is cancel this service, but they clearly make it deliberately difficult, not to say impossible.
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ID
#1633952 Review #1633952 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • No way to cancel online must call company
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Myfax - Did not use service but once

2.0
Details
On April 28, 2019 I joined myfax with a one month free trial. I sent one fax and am not sure that went through correctly because it was such a struggle to figure out how to use the site. On May 29, 2019 I received a billing of $10. I called and tried to cancel but gave up "on hold" after a period of time. I called On May 30, 2019 and got a live person who did cancel after trying to sell me another month at $5. I refused. My complaint is- My credit card has been billed for $10 and I will receive no service for June 2019. I dislike automatic billing. When they send you an invoice, you should be able to cancel and stop the billing but not with this company. Avoid them. I have put in a complaint to my bank and am seeking other ways to voice my displeasure.
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ID
#1546786 Review #1546786 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Being billed when i never learned to use the service
Reason of review
Problems with payment
Loss
$10
Preferred solution
Full refund

Myfax - Award winning service...IN WHAT!

I have now been on hold 33 minutes. I am staying on just as a joke to see if they ever answer. I have been locked out of my account now for some time. Costumer service hasn't responded to my email...this is painful.
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ID
#1521763 Review #1521763 is a subjective opinion of poster.
Location
San Bernardino, California
Service
Myfax Fax Service
Reason of review
Poor customer service

Myfax SUCKS, big time

They SUCK, big time. Impossible to cancel your account. They keep billing you, trying to up sell you. DON'T USE.
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ID
#1512579 Review #1512579 is a subjective opinion of poster.
Location
Fairfield, Montana
Service
Myfax Fax Service
Reason of review
Return, Exchange or Cancellation Policy

Myfax Fax Services is a scam!

I just saw a debit in my online banking account that I was sure I did not authorize. Called the company (Myfax Fax Services at 877-437-****) which I had never heard of and questioned them. They wanted my credit card number which, of course, I did not give. I called my bank instead to report the scam. Fortunately they could remove the debit ($10) but they also had to cancel the debit card. Now I have to wait a week for my new card to arrive. This really *** me off!
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ID
#1489607 Review #1489607 is a subjective opinion of poster.
Location
Lexington, South Carolina
Service
Myfax Fax Service
Reason of review
Poor customer service

Myfax Reviews

  1. 70 reviews
  2. 16 reviews
  3. 7 reviews
  4. 1 review
  5. 4 reviews
Myfax reviews
5.0
Details
I have been using My Fax for almost a year now and It is great. The faxes are legible and for the most part Successfully Sent. I love that this company has a lifetime storage too. I forgot my due date for my free 30 day trial so I bounced my checking account. At that...
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1 comment
Anonymous
#1685255

You must work for MyFax. This company is a scam.

Shame on you. MyFax is purely and simply theft. I cannot find any evidence that I signed up, despite my gmail account going back years. I cannot get an answer at the MyFax customer service line.

I am going to have to cancel my bank card and get a new number. I hope everyone who works at MyFax gets shingles.

ID
#1482636 Review #1482636 is a subjective opinion of poster.
Service
Myfax Fax Service
Pros
  • Price
Cons
  • Cancelling
Reason of review
Good customer service
1.0
Details
I try to live chat, email and call. But can't to connect their customer service to cancel subscription. I must request the bank to open the new credit card. Monetary Loss: $30. I didn't like: Could not cancel the Subscription and can't remove your credit card...
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ID
#1387749 Review #1387749 is a subjective opinion of poster.
Location
Tel Aviv-Yafo, Tel Aviv District
Service
Myfax Fax Service
Cons
  • Billing
  • Difficult to cancel free trial
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
3.0
Details
Myfax - Bad quality and refuses to refund for the service that haven't delivered
Update by user Oct 10, 2018

MyFax reached out to me after seeing the reviews. The CS manager was very nice to full refund subscription fee.

I'm upgrading from 1 start to 3 stars for their willingness to make the course correction and do the right thing. The remaining 2 stars are for the initial...

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Resolved
ID
#1374340 Review #1374340 is a subjective opinion of poster.
Location
Ashburn, Virginia
Service
Myfax Fax Service
Cons
  • Web fax service
  • Is a trap cannot cancel and will be charged
  • Support staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$66
Preferred solution
Full refund
1.8
Details
I transferred my 888 fax number from RingCentral to MyFax. My new plan was sending maximum 100 pages per month for $10 per month. First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the...
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ID
#1331639 Review #1331639 is a subjective opinion of poster.
Service
Myfax Fax Service
Pros
  • Price
Cons
  • Fax service
  • Customer service
  • Cancelation policy
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
1.4
Details
Myfax - Continues to charge after cancellation in excess of months
Charges multiple times in a single month. Called to cancel service. Was told my service would remain until the beginning of next month as per my last payment. End of month comes by, it charges again. Refer to my bank to dispute transaction, and now this is never...
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ID
#1323040 Review #1323040 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
At first the faxes worked fine, then some faxes would not go through.I had to make several emails and calls before getting any help at all. First I emailed and they told me that it must be on the other person's end which did not make sense since as I stated in the...
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ID
#1195641 Review #1195641 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Poor customer service