Multiple disconnects and redirected pages make it impossible to cancel.After this last bout of redirects and hangups I filled a complaint with the FCC and am disputing charges with my credit card company. These people are the worst sort of human beings and are complete...
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ID
#1184637 Review #1184637 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Everything about this company
Reason of review
inability to cancel
Loss
$100
Preferred solution
I want my damn account cancelled. Use the money you ripped off for some customer relations classes.

Myfax - Y'ALL ARE SCAMMING PEOPLE MY LAWUER NEXT I WILL BE WATCHING

1.0
Details
MY FAX IS NOT BEING SUNT I BEEN CHARGED HIGHLY FOR WHAT YOUR FAX NEVER SUNT IF YALL MAKE IT A PROBLEM TO CANCEL THIS I WILL CALL MY LAYWER S.C A.M. YALL DOING DONT PLAY WITH MY MONEY ON MY CARD FINAL WARNING!!!!!!!!
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ID
#1180488 Review #1180488 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Problems with payment

Could not get Myfax to work

1.0
Details
I previously had Myfax arounf 2010-2012. It worked great.I never had any problems and I used it a fair amount. Signed up in August 2017, have only tried to send 2 faxes neither went through the first time and they don't notify you of a failed fax attempt (I thought they used to.) Also the failed fax attempt also does not show up in your account. Finally got the August fax to go through but had to call them. Tried yesterday Oct 25 got no confirmation. . I could not remember my password. I tried repeatedly to reset online but email never came. Called to reset and to make sure that fax was sent. Agent tried repeatedly to send get system to send me reset email he finally had to use his company email to send it and ir arrived right away. Agent looked up my account and said that I had a failed fax This information is not available to me in my account. Told I needed to put the 1 in front of my number. I added the 1; Fax did not go through, I was not notified, since it does not show up in my account , I can't even check if I put the fax number in wrong. Tried to delete the one fax that is in my account but so far I can't figure out how. I am canceling will never use them again
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ID
#1120447 Review #1120447 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Did not work for me and needed information not available

Myfax - Improper billing

1.0
Details
I have been a Myfax customer for over 6 months. I only received faxes like 1 or 2 per month. This month I had to send 150 faces to my clients and they charged me 4 times 10 dollars totaling U $ 40.00 + U $ 10.00 dollars that I had paid from my monthly subscription. I feel injured, I feel robbed. This company is not serious. I do not recommend!
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ID
#1108370 Review #1108370 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Problems with payment

Myfax - Do not trust with credit card information

1.0
Details
This company made me not trust other companies with my credit card. After cancelling for almost a year, they charged my credit card for the service. This service did not work for me as I cannot send a fax to government fax numbers and their tech support, after trying to fix this issue told me that there is no fix for this and advised that the account will be cancelled as it wont work for me as I only use it for faxing 1 number and it a government office number. Now, after a year, I was surprised to see a charge from this company! They are refusing to reverse the charge stating that there is no record that the account has been cancelled! Why is it my fault that the CSR that's suppose to cancel my account did not cancel it??? Lesson learned! Do not trust companies such as this with your credit card information.
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ID
#1035574 Review #1035574 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
credit card charge
Loss
$67
Preferred solution
Full refund

Myfax - Fax Service Review

1.2
Details
Myfax is pretty terrible. Faxes did not go through or were illegible. It is a pain to send multi page faxes (10 cents per page) and it is impossible to cancel by email or online. They said they won't refund my money even though the quality of their service was unacceptable. Now for the second month's charges (they sent an invoice the day AFTER I was charged) they said they may be able to get me a refund in 7-10 days! That being said, when I requested to speak with a manager he was polite and helpful. We'll see if I ever get my money back...
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ID
#1011024 Review #1011024 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Return, Exchange or Cancellation Policy

DoNot use MyFax

I have a similar problem with MyFax. I sent them an email (support@myfax.com) telling them to Close my account Mar, 2016. This month (Nov, 2016) my account was low ($4.00) and when I checked my balance I was 6.00 overdrawn. MyFax took 10 dollars out of my account. The one I closed 9 months earlier. I emailed them again and they told me to call a number to close my account. As far as I knew it was already closed. The didn't tell me to call any numbers when I sent the first email closing my account. Free accounts are billed regularly after the first month unless cancelled within 30 days. Canceling is easy by phone or online. (Email is online)
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ID
#962505 Review #962505 is a subjective opinion of poster.
Service
Myfax Fax Service

MyFax services charged me monthly without billing me

1.0
Details
I signed up for a free trial with MyFax services and used it only once. They began charging my credit card $10 a month, which I did not consent to. I never used the service again. I never received a monthly statement or invoice, although the charge did appear on my credit card statement, which I did not notice at first. It took me several months to realize I was being charged. When I called, they refused to issue a credit or refund. I'm sure they rip off lots of people in exactly the same way. Other companies have the decency to offer at least some credit or refund as a goodwill gesture. Not MyFax.
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ID
#959537 Review #959537 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Billing and refund policy
Reason of review
Pricing issue
Loss
$50

Myfax - Bunch of thieves...

1.0
Details
Make sure you read all the little character on there piece of *** website before you gave your credit card information to those thieves... Try to send a fax, but it never went thru, even if the website said it did. I’ve call them to cancel the invoice they wrongfully bill me and got nothing from them. Stay far from this website, they don’t deliver the service you pay for. There « free trial » is a scam to get your credit card information. I’m trying to find a 100 words to tell you to stay away from my fax.com, but nothing but swearing come to my mind...
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ID
#950886 Review #950886 is a subjective opinion of poster.
Location
Montreal, Quebec
Service
Myfax Fax Service
Cons
  • Misleading business practices
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Yesterday I got a call from MyFAx and they told me that they I was late on my payment due to a credit card issue and they said I had a late fee. The gal - who was somewhat rude - said she would remove the late fee but she needed my credit card info. Background -- I...
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2 comments
Anonymous
#1836965

I received a call from someone claiming to be from MyFax. They gave me vague information as to how my credit card charge did not go through.

The caller ID was 'unknown' and the voicemail gave me a telephone number to call back. 866-450-****. I called the ACTUAL customer service number for myfax.com, and I verified that the payment did go through the bank. MYFAX.COM confirmed that my payment went through and NO call was made to me.

I called the bogus phone number and told them to remove me from their robocall list. To avoid this SCAM - do some research.

DO NOT take a call and BELIEVE whatever you are being told. MYFAX.COM is fantastic!

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ID
#920063 Review #920063 is a subjective opinion of poster.
Location
Fresno, California
Service
Myfax Fax Service
Reason of review
Poor customer service
1.0
Details
This company makes heir money by scamming people!!!!!!!!I signed up and had no knowledge that there was a minimum nunber of outgoing faxes per month. They charged me $.10 for any additional fax sent. Ended up robbing $250 from me for ONE MONTH. When I called they said...
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ID
#907449 Review #907449 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Myfax Fax Service
Reason of review
Pricing issue
I've had myfax services for more than 5 years. In the last 18 months, I continually have customers that try and fax me. My customers tell me they get a busy signal, or that the fax will simply not go through. It's becoming very annoying. I don't receive a high...
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1 comment
Anonymous
#1232440

Was this issue resolved? because I am have the same exact issue got the same response as you did from myfax customer service. I have two fax numbers with my fax one receives with no problems and the other only receives from a myfax account or their test faxes.

ID
#897344 Review #897344 is a subjective opinion of poster.
Location
Lynwood, California
Service
Myfax Fax Service
Reason of review
not receiving faxers
Preferred solution
Let the company propose a solution
I have been a MyFax user for years, but never sent more than a few pages at a time. I tried to send faxes to a hospital. Several attempts failed, then an attempt went through. (yes, same number, no errors on my side or the hospital). However, MyFax charged me...
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ID
#886331 Review #886331 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Service
Myfax Fax Service
Reason of review
Damaged or defective
Loss
$85

Myfax Fax Service Review

2.0
Details
Awful awful AWFUL! The faxing is no problem, but the cancelling is. A year later and no resolution. Empty promises. I owe some of that to my actually believing them that they would cancel and not checking. I'm busy and assume people do business honestly so i took then at their word all three times I've tried to cancel. Putting a block on their charges because this is ridiculous.
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ID
#870016 Review #870016 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Myfax Fax Service
Reason of review
Poor customer service
1.2
Details
Even when I called, 10 days after paying for the month, they cancelled the service immediately with no refund. They could of at least let me subscription run out. But you know what, I am so annoyed with them I will be sure to tell my story any chance I get. Myfax as a...
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ID
#850894 Review #850894 is a subjective opinion of poster.
Location
Quebec, Quebec
Service
Myfax Fax Service
Cons
  • Customer support
  • No way to cancel online must call company
  • Communication
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Let the company propose a solution