I got an account with MyFax somewhere around the beginning of 2013. We don't send or receive many faxes, but knew that we needed a solution for those occasional times when it is necessary. In planning to leave the USA for the summer, I wanted to cancel our account which was being charged $10/month. I emailed them. THe response I received was to call to cancel the account. When I called I was forced through a limited automated system that had no way of either canceling my account or talking to a real person. The email said I had to call. What am I supposed to do once I call? We left the country and thus had no access to USA 800 telephone numbers. Finally, I got access to a phone through Vonage that could call as if I was in the States. And so, I called again. And again I could find no way to cancel. I went back to the website and fished around. Finally I found out I could chat to close the account, 2 months later! It was extremely easy to open my account, why is it so hard to close it? Here is the transcript of my chat: Please wait for a site operator to respond. You are not currently in a chat session. You are not currently in a chat session. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Thank You, for contacting MyFax support my name is Rachel P. Can I start by getting your account number or fax number please? Jon: 1xxxxxxxxxx Please cancel my account Rachel P: I am very sorry to hear that you wish to cancel your account. Can I ask you for the reason you are looking to cancel your account today? Jon: I actually wanted to cancel the account 2 months ago, but you have made that extremely difficult. Jon: We do not need the expense as we are not using the service Rachel P: I can certainly help you with your account cancellation request. Before we begin however, I will need to verify the account you are referencing. Can you please provide me with the last 4 digits of the credit card we have on file for you? Jon: xxxx Rachel P: Your account has been cancelled, as requested. You will receive a confirmation of this via email shortly. If you change your mind and wish to reactivate your service, you can contact us anytime in the next 90 days and we can reactivate the account for you. Are there any other issues that I can assist you with today? Jon: I would like a refund for the past 2 months Rachel P: I am sorry, the service is nonrefundable. I am showing one cancellation attempt in May, we replied back advising you to call or go on Live Support. Rachel P: I am not showing any further cancellation request. Jon: Before I left the country, I emailed to cancel my account. The reply back was that I had to call to cancel. I called but was never able to get through. Then, when I finally got through I could fine no way to cancel via your automated system Rachel P: I am sorry, the service is nonrefundable. Jon: It was extremely easy to open my account, why is it so hard to close it? Rachel P: We do provide two options to close, over the phone or through Live Chat. We are open 24 hours. Jon: Thank you. I will make sure to review and share my account services experience with others as I am a travel writer. Please let your supervisor know. Rachel P: Have a good day. Jon: The email I received never ONCE said I could chat to close my account. It only said I had to call. That does not work. Be sure to look for my review :-) Rachel P: Our Terms and Conditions also state you can only cancel by chat or on the phone. Jon: Thank you, Rachel P.