1.0
Details
Stay away from this company. My wife used their service once and they proceeded to charge my credit card monthly. They have an official "no refund" policy -- no exceptions. The charging continued until I caught it. I called them to cancel and request a refund and...
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1 comment
Anonymous
#1223864

A scam implies something dishonest.

It's not their fault your wife is a *** and didn't bother reading what she agreed to.

ID
#808428 Review #808428 is a subjective opinion of poster.
Location
Ypsilanti, Michigan
Service
Myfax Free Trial
Cons
  • Scam
Reason of review
Problems with payment
1.0
Details
not exactly sure how this company can justify a 30 day free trial, provide no further details, then in the help section, disclose that this is a prepaid service. so there is no free trial! you are billed immediately! unfortunately, i did not find this forum until after...
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ID
#807895 Review #807895 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Myfax Free Trial
Cons
  • Misleading business practices
Reason of review
misleading business practices
Loss
$16
Preferred solution
Full refund

MyFax Is a Ripoff

We have been charged $10 per month by this company for years. Did not even notice the charge until recently. It's impossible to login or even retrieve the password via the site, and difficult to get any assistance via phone support. If there is a class action suit against this company floating around... sign me up. This is the most trouble I have ever had trying to track down and cancel an account. I assume this is basically their business model - get you in on a free trial, charge a small amount so it does not raise alarm bells, and make it so time consuming to cancel that most people will try, run out of time, and forget about it for another few months.
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1 comment
Anonymous
#1223862

So you forget to cancel and it's their fault?

Not their fault you don't keep better track of your credit card.

ID
#805412 Review #805412 is a subjective opinion of poster.
Location
Holbrook, New York
Service
Myfax Free Trial
Reason of review
Problems with payment

Myfax - BEWARE COMPANY WILL ROB U BLIND

1.0
Details
signed up for the 30 day free trial and got charged $10.00 twice! I called company and rep told me since what I was faxing was "dark" it took the fax longer. So I was being charged by the SECOND! What a rip off!!! the small print says nothing about if your paper is dark you will go over your free trial usage! I pointed that out to supervisor (got transfer) all he offered me was $10.00 CREDIT to the company. which was a slap to the face and that was all he said he could offer. I replied" due to fear of being charged again for something I have no idea about I have to cancel" He then got a ugly rude attitude and canceled my account. By the way they claimed I went over 225 pages with 2 freaking faxes smdh!!!Also when fax is unsuccessful you get charged for that to which happened twice for me!
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ID
#804876 Review #804876 is a subjective opinion of poster.
Location
Union City, Georgia
Service
Myfax Free Trial
Reason of review
Pricing issue
Loss
$20
Preferred solution
Full refund
I signed up for 30 day free trail to my fan services. Cancelled immediately but they continued to charge my credit card for 10 months including for faxes I never made and for faxes I never received. I'm out $98.50. I will be paying closer attention to the charges on...
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ID
#742513 Review #742513 is a subjective opinion of poster.
Location
Madison, Wisconsin
Service
Myfax Free Trial
Cons
  • Scam
Reason of review
Not as described/ advertised
Loss
$99
Preferred solution
Full refund

Myfax - UNAUTHORIZED CHARGES

I signed up for a one month free trial, called and canceled within 7 days and sent only one page. The guy i spoke to canceled the account WHILE i was on the phone and i was just slammed with a $40 bill. two months later?! i called again to cancel and get refunded and he said i never called...Excuse me?! SCAM website that will keep charging you. DIDN'T get my refund, the guy claimed it was my fault for not contacting when it was their mediocre customer service. STAY AWAY.
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ID
#741974 Review #741974 is a subjective opinion of poster.
Location
Orange Park, Florida
Service
Myfax Free Trial
Reason of review
Pricing issue

MyFax free is totally random

I went through all the steps until getting the sent confirmation which never came. It says to try again, and again, the confirmation never came. It seems they only care to confirm you email address so they can sell it, otherwise it would be impossible not to get a confirmation in 6 attempts. You try to reach support and they just have no way to see what happened - how unprofessional is that? So: Most free faxes won't get sent (Never heard on one that did); The free customer is neglected (I've heard the paid are too); You never get the confirmation email saying the fax went through (they say they have no way to confirm what happened); The only way is sending again, but again, confirmation never comes, the fax never gets sent. The UX is horrible; How I solved my need of sending a 7 page fax every 6 months? HelloFax! They are professionals and you are not neglected by using a free account. Hope this helps anyone in need of a secure, reliable once in a while fax sent.
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ID
#736458 Review #736458 is a subjective opinion of poster.
Location
Nuremberg, Bavaria
Service
Myfax Free Trial
Reason of review
Poor customer service

Myfax - Bad Company

I signed up for a FREE 30 day trial. Within that 30 days I was charged $10 twice. When I called the company to complain they claimed that I was being charged a charge for each fax that I sent out even if they were failed faxes. You are charged a "duration" fee for the failed faxes and they can charge whatever they feel the fax "would have taken." The total amount of sent fax pages was only 25 and then the failed pages equaled 38. That was still under the allowed 100 pages of outgoing faxes. They still could not explain or show me where they came up with a total of 221 pages sent out. The statement was in front of me in black and white. They are cons and would never recommend this company to anyone!
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ID
#736413 Review #736413 is a subjective opinion of poster.
Location
Schererville, Indiana
Service
Myfax Free Trial
Reason of review
Pricing issue

Myfax - Free Trial Review from Debary, Florida

This company will continue to charge you after trying to cancel!! They will not reimburse any charges. Luckily I had a feeling that they would do this so after I called to cancel I switched my card number to an empty, throwaway pre-paid card. I can not believe this company has not got in trouble yet. I def cancelled my account yet still get emails saying that the charges they made to my card did not go threw. What a scam!!!!
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ID
#707511 Review #707511 is a subjective opinion of poster.
Location
Debary, Florida
Service
Myfax Free Trial
Reason of review
Problems with payment

Myfax - Company policies suggest the 30-day trial is a scam

1.0
Details
A few indications of a scam: * Myfax will let you do all kinds of things on their website, but they won't let you cancel your free trial (or automatic conversion to a subscription) without calling customer support. * Your free trial will automatically turn into a $10/month subscription, which is never, ever refundable. (Not that they will ever email you to let you know that this happened.) * Although the transfer to a paid subscription is apparently automatic, notification that you are being billed is not automatic. Per their customer service rep, apparently you have to "opt-in" to any notifications related to billing. Funny that you don't have to "opt-in" to actually being billed. And finally, of course, all charges are completely nonrefundable. This is a scam, plain and simple.
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ID
#691790 Review #691790 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Myfax Free Trial
Cons
  • Website
  • Service
  • Customer support
Reason of review
Poor customer service
Loss
$80

Myfax - Fraudulent 30 day trial

I signed up for a 30 day trial on June 16th. I was unable to get it working so I tried calling to cancel the service. After going through numerous options I was on hold for over 10 minutes so I hung up & sent them an email canceling. On July16th I received a bill for services. I sent them another email stating what I said above. Their response was, “”Please note that, we could not find any previous cancellation request over the phone from you when we searched for it in our database. As per our company policy, we can not cancel an account without such a cancellation request. Hence, as we did not have the cancellation request from you, we did not cancel it and it remained active.“” So they will not accept anything except a phone call to cancel the service, but if you try to call to do so be prepared to wait for an undetermined amount of time before you can reach a live person.
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ID
#676885 Review #676885 is a subjective opinion of poster.
Location
Glenshaw, Pennsylvania
Service
Myfax Free Trial
Reason of review
Not as described/ advertised

Myfax - Free Trial is Not Free

I signed up for the free trial and my credit card was charged before the first month of service was over. When I phoned them to cancel and ask about the charge, they said it was "an honest mistake". I suggested since they made the mistake, they should credit my card back. They said a credit request was put in, which I doubt will go through since "they have a lot of credit requests". Sound like a dishonest mistake to me. I do not recommend this company that uses fraudulent business practices and misinformation to cheat you out of money.
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ID
#586934 Review #586934 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Myfax Free Trial
Reason of review
Problems with payment
1.5
Details
Signed up for the free trial and called and cancelled. However 14months later, noticed reoccurring billing on my account. I informed them I never used the service and never received notification of reoccurring billing. They refuse to refund and conveniently say they...
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ID
#572648 Review #572648 is a subjective opinion of poster.
Location
Kelowna, British Columbia
Service
Myfax Free Trial
Pros
  • Product offering
Cons
  • Terms of service
Reason of review
Problems with payment
Loss
$140
Preferred solution
Full refund

Myfax - "Free Trial" "suspended". Reason unclear.

2.7
Details
Signed up for "Free Trial" using a credit card provider I've been with for 16 years. It worked fine that day. Five (5) days later, I was unable to get a fax through. After 30 minutes, I called MyFax/eFax/J2 to find out what was going wrong. I was told: There was an issue with my credit card MyFax needed me to fax the front and back of my credit card to them I could not speak with their Credit/Fraud department despite the rep not being sure of any issue Since there was no payment due, I could not authorize the transaction. When I called back and asked for the request in writing, it stated they need my credit card STATEMENT with current address. 2nd FLAG. 1. Citibank has no flag on me/my account per Citibank 2. Citibank has my current info/address It doesn't sit well that a free trial would be halted for fraud when there is no evidence of said potential fraud and no payment due. I "cancelled" the trial and will keep checking to make sure they don't try to push a fee through.
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ID
#528976 Review #528976 is a subjective opinion of poster.
Location
San Mateo, California
Service
Myfax Free Trial
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I enrolled in the 30-day free trial, timely cancelled using their automated phone system then discovered $10 charges on my checking account the following week. Spent the morning drilling down through their automated system again to speak to a representative, they told...
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1 comment
Anonymous
#863018

Thanks for reviewing this..I was going to register our business but I have changed my mind.

ID
#526153 Review #526153 is a subjective opinion of poster.
Location
Fairfield, California
Service
Myfax Free Trial
Reason of review
Problems with payment
Loss
$10
Preferred solution
Full refund