Myfax - Can't cancel!! NO NOT TRUST their 'free' come on.

I signed up for the FREE?? TRIAL and myfax.com. When i did, i made SURE to see if they had a specific CANCEL path. That cancel path that I found when I first signed up: https://www.myfax.com/CANCEL - that path leads to SUPPORT ONLY!! ANY time a company says 'free' and then they ask for a credit card up front? It's apparent that they are relying on the passivity of the user. What that means is that they are less than confident in thier product. They are not looking to BUILD A BRAND, they are looking to bill you - period. Using their own weblink for cancelling https://www.myfax.com/CANCEL - it doesnt link to any type of cancelling, it leads to support, which then has NO link for cancel. This, my friends, is a pure and simple, low class, get your credit card and bill you, kind of internet scumbaggery. So, if it's SO easy to sign up - and canceling is a mutlistep process? Then what we have is a guy in his garage with a server. Maybe his mom is answering the phones...
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ID
#520126 Review #520126 is a subjective opinion of poster.
Service
Myfax Free Trial
Loss
$100

Don't believe MyFax is free! Their site is misleading.

MyFax didn't work at all for me the one time I tried it. I used their free 30 day trial and MyFax started to charge after that without notifying me and my permission. When I called them they put me on hold to let me talk to somebody else and after a few minutes the call got disconnected. I tried for 45 minutes to call again and the line didn't work. Finally I was able to connect again and they said they "could" not return the money, they could only cancel the service. So, one failed attempt at using this MyFax cost me a lot of money.
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ID
#518956 Review #518956 is a subjective opinion of poster.
Location
New Milford, New Jersey
Service
Myfax Free Trial
I started a trial of MyFax services (15403016411) a month ago 12/5/2013 and never used it except for the first time, to send a fax. Then I was charged a subscription fees on 1/5/2014 (Sunday) at the end of the free trial period. I realized it and since it was a Sunday...
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2 comments
Anonymous
#909509

Im just concerned about my important documents I faxed thru I do not want any identity theft .. If anyone had this problem email me mimiallen1989@***.com

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ID
#469031 Review #469031 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Myfax Free Trial
Loss
$10

Myfax - Incredibly difficult to close account, refuse to refund money

This company is terrible. I signed up for a free trial and forgot to cancel it. When I tried to cancel it after this I was told I could not do it without the fax number, I could not even contact customer service without the fax number. After over 3 weeks of trying, I finally got through to them, and had them cancel my account, yet they still charged me for another month of service. I sent exactly one fax through them when I did the free trial, yet they refused to refund the fee for the second month, even though it was entirely their fault that they refused to cancel my service. This is a terrible company, stay far away from them.
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1 comment
Drayke
#813051

A CLASS ACTION LAWSUIT will entitle us consumers who have all been wrongfully charged by this group to a refund and possible damages for their willful negligence and theft of our funds. Feel free to respond to this post if interested.

MYFAX has never been used for us as immediate request/cancellation was made within one hour of signing up, as we did not need this service.

Our login does not work, however they continue to bill as request for cancellation this action has been made since NOV 2013, it is now May 2014.

Final request with demand for proper action has been placed, however the company still refuses.

Next step, CLASS ACTION LAWSUIT. (POST NUMBER 486512)

ID
#457342 Review #457342 is a subjective opinion of poster.
Service
Myfax Free Trial
Loss
$20
MyFax.com offers a free 1 month trial, and upon trying their service, I decided it wasn't very good. The probem is they put in the 4,500+ word terms and conditions that on day 31, they will automatically charge you, and continue to charge you each month until you...
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1 comment
Drayke
#813071

A CLASS ACTION LAWSUIT will entitle us consumers who have all been wrongfully charged by this group to a refund and possible damages for their willful negligence and theft of our funds. Feel free to respond to this post if interested.

MYFAX has never been used for us as immediate request/cancellation was made within one hour of signing up, as we did not need this service.

Our login does not work, however they continue to bill as request for cancellation this action has been made since NOV 2013, it is now May 2014.

Final request with demand for proper action has been placed, however the company still refuses.

Next step, CLASS ACTION LAWSUIT. (POST NUMBER 486512)

ID
#246481 Review #246481 is a subjective opinion of poster.
Location
Tucker, Georgia
Service
Myfax Free Trial