Myfax - Unable to cancel

1.4
Details
They rope you in for a free use and then you can't get out. Had to cancel a CC to stop them from billing me... ugh...
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ID
#1652827 Review #1652827 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Unable to cancel
  • No way to delete bank account information
  • Deceptive billing practices
Reason of review
Poor customer service
Preferred solution
cancel my contract!

Myfax - Timesaver

5.0
Details
Needed fax in area with no electric. Loaded & sent fax no problem.
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ID
#1247705 Review #1247705 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Fast order processing

Myfax - WORST Customer Service EVER and Fraudulent Advertising

I had to send a fax to a health care provider and wasn't able to get to a fax service in my town so I signed up for MyFax, thinking since they advertised a 30 day free trial that I could send my one fax and cancel the subscription. HA! Instead, they charged $10 to my bank 2 DAYS after I signed up and went back to the site to cancel my subscription. I called my bank and they investigated and reimbursed the $10. Today--4 weeks later--I get a phone call from MyFax telling me I owed them $24! I told the "customer service" rep in no uncertain terms that I would not be sending them $24 and that I reported their scam to my bank who agreed the charge was fraudulent. I have also written to the FTC as well.
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ID
#1215032 Review #1215032 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Myfax - Don't do it

1.0
Details
I signed up for a free trial months ago. Service didn't work. Months later's I realize they have been charging me every month for a service I never used. I sent them an email requesting cancellation. Month's later they are still charging me. I send another email to which they respond" for security purposes you must call. I called but couldn't get through because I didn't know the fax number that I never used. They charged me again. I email them again. They email me back to call again. This time I get through and after being held hostage on hold listening to horrible hold music, I am told that the will finally cancel my account. I told them I want my money back because I never used their service. Said they can only cancel my account. This is just a warning to people to read reviews, because I wish I had read them. If anyone has suggestions on how to stop these crooks from stealing money, please let me know. If I had actually used the service, I wouldn't complain, but I've been asking them to cancel for months while they continue taking money for a service they never provided to me.
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ID
#1197937 Review #1197937 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Free trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
1.5
Details
Extremely difficulty to cancel, no online ability to cancel-they just keep charging the credit card.Some made-up story about how they cancel online due to "robot security." I can cancel Uber, TollRoads, etc, online but not this service? Its a scam to preserve revenue...
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ID
#1189566 Review #1189566 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Myfax - Not bad... not great.

2.6
Details
Well, the fax service worked fine for the 2 faxes I had to send. As everyone else has said however, cancelling your account can only be done by calling them which is total BS. I was on hold for about 10 minutes when I got through to Andreas at MyFax. Cancelling wasn't that difficult. As expected, they try to get you to stay on for a lower monthly amount($5) as well as something else they tried to sell me. I have my cancellation number. Hopefully, the billing has stopped and I won't have to come back here and rant and rave about anything else.
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ID
#1173053 Review #1173053 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Let us cancel online!!!
1.0
Details
The person that the documents had to be faxed to gave me his dedicated office fax # and I used MyFax to send the documents. After 2 hours the documents still had not been received in his office even though the line was open. I ended up running down the street to a...
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ID
#1144877 Review #1144877 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Is a trap cannot cancel and will be charged
  • Deceptive billing practices
  • Customer service
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund

Myfax - Did not work

Hi, tried myfax for the 30 day trial period. It didn't work. Tried to cancel via email wouldn't let me. Called a couple days later, they had already charged my credit card and wouldn't refund my money. But they said I could use the service for the month. But if I am cancelling why am I able to use the service. I don't trust them. I will be calling my credit card company and put a flag on them. Not a trustworthy company. If I sign up online why can't I cancel online? I think it is another way for them to get the money. People who sign up for something online, usually are trying to save time by not having to call.
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ID
#1096414 Review #1096414 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund
2.6
Details
Myfax - They make it almost impossible to cancel
Myfax - They make it almost impossible to cancel
That being said, MyFax has a page where they claim you can cancel by clicking a link for their online chat (see my attached screenshots). However, after clicking this link, waiting, telling the person what I needed, and then choosing a reason for cancelling and their...
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5 comments
Anonymous
#1744224

MyFax is a complete scam of a company. I had the same problem with getting a hold of someone/anyone who could cancel my account.

I finally decided to tell the customer service agent that I was having trouble paying my bill and wanted to talk to someone who could update my credit card so that I could pay them.

The billing department picked up immediately at which time I told them to cancel my account. This approach worked like a charm :)

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ID
#1088157 Review #1088157 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Poor customer service
Loss
$10
Preferred solution
Allow me to cancel without calling in!! And change the incorrect info on your website that says I can cancel thru chat.

Myfax Reviews

  1. 70 reviews
  2. 16 reviews
  3. 7 reviews
  4. 1 review
  5. 4 reviews
Myfax reviews

Myfax - Terrible service and customer care

1.0
Details
I tried to send a fax to my loan company which was approx. 85 pages. The fax needed to be split in 4 because the system does not have the capacity to send more than 20mb at a time. 2 of the 4 faxes did not go through however; the transmittal did not specify which 2 so I had no choice but to refax the entire package again. This caused me to go over my 100 outgoing page per month limit which is definitely not enough for a small business to operate on and your company charged me a total of $20 for this while I was on the 30 day free trial period. I went from trying this system out for free to paying $20 for $14 worth of pages because you charge in $10 increments. This was all explained to me by your customer service department that could care less about customer service. I would have continued to use this as my business account if the company was not so shady in doing business.
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ID
#1063422 Review #1063422 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund

Myfax - Internet Fax Service Free Trial Review

1.0
Details
Registered jan 22/17.Went to use my account on jan 29/17 wasn't working said email and fax number invalid.Called my fax to find out why they said due to bad email patterns and they cut me off on jan 24/17 and was a 30 day trial.Found out that they where trying to bill my credit card 10 bucks for a trial peroid.Due to my payment takng 3 days to go throw to pay my credit card they got nothing.Never use these guys again
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ID
#999658 Review #999658 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial

Myfax - TERRIBLE COMPANY, TERRIBLE SERVICE

1.0
Details
MyFax is most definitely a SCAM. They offer a free trial but continue to charge your card long after. All cancellation attempts were frustrating and unsuccessful. 2+ hour long waits on the support number, support requests sent via website were ignored and yet like clockwork credit card would be charged with no email confirmation, no invoice. They have intentionally have made it VERY difficult to cancel. AWFUL service. STRONGLY RECOMMEND staying away from them, there are many other companies who are MILES better in terms of quality of service, pricing and accessibility. Customer service call this morning was disappointing, actually pitiful. MyFax should be ASHAMED of their business practices and customer support staff.
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ID
#996530 Review #996530 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • Customer support
  • Free trial hoops to cancel
  • Customer service
Reason of review
Pricing issue
Loss
$600
Preferred solution
Full refund
MYFAX is a terrible company
But when I tried to cancel MyFax, we were told we could not cancel via email or online - only by CALLING them at a 1-866-#. Why? Are they hoping people will forget and they can get a few months out of you, before you finally get around to calling? They finally gave up...
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1 comment
Anonymous
#1431092

This company is a fraud! I signed up for a 30 day service and then they blocked me from my service and demanded me to provide a furniture card statement with my address on it.

They claim that they think my card was fraudulent and They charged my card the monthly fee to my card anyway . I refuse to send them my statement. This company is a nightmare and they are NOT NUMBER ONE.. I prefer send2fax.

They treat me right. Send2fax is number one to me

ID
#993301 Review #993301 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Non-pissed MyFax user experience

I see a lot of angry reviews on MyFax linked to cancellation and refund policies. Here is a story to the contrary: Signed up for MyFax With the sole purpose of taking advantage of their 30-day free trial since I had to get a fax across to the US where antique technologies in this category apparently still thrive along with paper cheques and non-chip credit cards. Increasingly a strange part of the world. I discovered much to my dissatisfaction that a cancellation was impossible online. A bit worried I called customer support who cancelled my account as requested and promptly sent me a confirmation email. Efficient, professional and polite. Even wished me a nice day after stretching my patience a bit with various offeres I had to refuse. But after all, I knowingly took advantage of their free trial, so a bit of torment is only fair. No problem in recommending the service, fax was sent and arrived as expected. Confirmation email with fax attachment arrived without delay.
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ID
#986409 Review #986409 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Good quality

Myfax - Do not use this 30 day trial

1.0
Details
I signed up for the 30 trial as I had recently moved and needed fax service in my home office. I was never able to receive any faxes. I called in multiple times to find a resolution and they always told me that it was working fine. They would send test emails and those would come through as an email but no other customer was able to fax me. I had to find another fax service and quickly which I did. I then got a billing statement which I replied via email that I was not using the service and I would like to cxl. They never did. They have now charged me for four months of service and will not issue a refund. Every phone call is lengthy and painful. I am a busy person and have a business to run. Very unsatisfied.
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ID
#952476 Review #952476 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund