Myfax is a scam or has intolerant customer satisfaction policy.
Signed up for the free trial and called and cancelled. However 14months later, noticed reoccurring billing on my account. I informed them I never used the service and never received notification of reoccurring billing. They refuse to refund and conveniently say they have no record of my cancellation.
They informed me their terms of service do not require informing consumers of billing and do not support refunds if the consumer forgets to cancel after the trial period. Clearly their business model is targeted at tricking consumers in to auto renewal and do not make attempt to correct mistakes on either side.
This is contrary to any other legitimate commerce model out there. This behavior is more consistent with fraudulent and criminal websites targeted at exploiting consumers.
Reason of review: Problems with payment.
Monetary Loss: $140.
Preferred solution: Full refund.
Myfax Pros: Product offering.
Myfax Cons: Terms of service.
Location: Kelowna, British Columbia
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