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I tried email, but they don't do that. Phone or chat. Phone doesn't work -- no menu options that get you to a person. Chat is an agonizingly long, tortuous experience -- including assuring them that your email address works. Hey, Sherlock: Why not just let people...
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1.4
I didn't like
  • Protracted cancellation policy
#1451616
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How to cancel myfax, maybe

Their phone number(s) and chat didn't work, so I emailed them to cancel my account. Of course they emailed back to tell me they can't cancel over email, call or chat! This email had a link to chat that actually worked. I didn't have the account or fax number, but the email associated with the account and the last 4 of the credit card being charged was all that was needed. I got an affirmation that it's cancelled, even a cancellation number. We'll see if it sticks.
#1450808
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Myfax - SCAM ARTISTS and COERCIVE SELLING

Formal cancellation requests sent to this company in writing. The most dependable way these days, and still they take no accountability. July 12, 2016 "Dear My Fax 1416***5203 is my fax number… please cancel and confirm via email that my subscription is cancelled. Thanks, Aaron" Oct 31, 2017 Please CANCEL this service. Nov 1, 2017 "Cancel this service!" Nov 1, 2018 I change my credit card number. They start harassing me for money. I write back: "This was supposed to be cancelled in 2016! What are you doing charging me?" AWARD WINNING SCAM ARTISTS
#1430453
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Myfax - Thieves

Do not sign up EVER, because once you do it is for LIFE! These people will continuously bill you...you can call and cancel and get a confirmation of cancellation REPEATEDLY and they will continue to bill. Turn them in as a fraudulent charge...prove your case have the charges reversed... The next month there the are again!! Absolutely horrific.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1411435
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This company habitatually fraudulently bills customers and this is clear from reading reviews: https://www.sitejabber.com/reviews/myfax.com First off, you can't cancel your account yourself or via email, you have to call or live chat the company. I called and spent 15...
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#1403807
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I try to live chat, email and call. But can't to connect their customer service to cancel subscription. I must request the bank to open the new credit card. Monetary Loss: $30. I didn't like: Could not cancel the Subscription and can't remove your credit card...
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1.0
Tel Aviv-Yafo, Tel Aviv District
I didn't like
  • Billing
  • Difficult to cancel free trial
#1387749
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Resolved
Myfax - Bad quality and refuses to refund for the service that haven't delivered
I started with pFax about 9 years ago and it was a good service. Since MyFax acquired pFax, the fax quality got worse and worse. I often got broken or skewed pages. And they increase the price overtime without notifying you. They neither send a bill via email or give...
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3.1
I didn't like
  • Cancelling
  • Fax service
  • Web fax service
#1374340
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It should be easy to cancel an online service, but for some reason (read: in order to make it difficult to cancel in the hopes that you'll give up and keep sending money) it's not. You need to call customer service to cancel. Then, if you're like me, you will be put on...
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1.0
#1354637
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You are currently signed in as 4028244P0374 ANITA WILLIAMS sign out You are currently signed in as 4028244P0374 ANITA WILLIAMS sign out recipient eligibility verification Step 2 of 2 Please print this page for your records. For questions please contact Provider...
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#1346199
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I transferred my 888 fax number from RingCentral to MyFax. My new plan was sending maximum 100 pages per month for $10 per month. First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the...
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2.0
I liked
  • Price
I didn't like
  • Sending bogus emails that the fax did not go through
  • Billing
  • Customer service
#1331639
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