Myfax Reviews
Myfax Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Myfax has a 1.5 star rating from 48 customer reviews. Overall sentiment is negative and consumers report pervasive dissatisfaction with service, billing, and cancellations.
Key Takeaways for Future Customers
- Read Myfax reviews for billing and refund experiences before entering payment details.
- Expect difficulty with cancellations and subscription management; keep records and confirmation numbers.
- Contact your bank promptly if unauthorized charges occur.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refusal to refund, and continued charges after cancellation.
- Poor customer service: unresponsive phone, ineffective chat, and delayed or automated replies.
- Account security and inability to delete or update payment info reported by users.
Positive Feedback
Some users found the initial trial, price, and signing up straightforward and occasionally received promised trial faxes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Myfax has a 1.5 star rating from 48 customer reviews. Overall sentiment is negative and consumers report pervasive dissatisfaction with service, billing, and cancellations.
Key Takeaways for Future Customers
- Read Myfax reviews for billing and refund experiences before entering payment details.
- Expect difficulty with cancellations and subscription management; keep records and confirmation numbers.
- Contact your bank promptly if unauthorized charges occur.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refusal to refund, and continued charges after cancellation.
- Poor customer service: unresponsive phone, ineffective chat, and delayed or automated replies.
- Account security and inability to delete or update payment info reported by users.
Positive Feedback
Some users found the initial trial, price, and signing up straightforward and occasionally received promised trial faxes.
Media from reviews
Hazleton, Pennsylvania
No response
Awful! No response at all. I have tried contacting them numerous times and they dont answer the phone and they dont respond to my emails
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Accra, Greater Accra Region
My account has been pending for days at faxsell
My account at Faxsell has been pending for weeks now, but I have filled in the particulars required for KYC verification.
Preferred solution: Withdrawal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
I want to cancel my service. I can't login because every time I try to reset the password.
It automatically puts in a five digit code and I use that code and that's no good and if I don't use the code that's no good.
This is the most horrible Customer Care I've ever received and it used to be really good. I'm really pissed off.
Auburn, Georgia
My fax now has terrible customer support. There was a time when I could talk to a live person instead of a machine.
- - The user asked how long to edit a compromised card while waiting for it to arrive.
- - The support reply was about cancellation.
- - The chat didn't work.
Was trying to get a simple answer-- how long do I have to edit my card which had been comprised, while waiting for the card to arrive.
I asked this question and support reply was how to cancel and the chat didn't work. Terrible, terrible support.
Dover, New Hampshire
Impossible to cancel! I kept getting billed 16 months after I canceled!
- - Cancellation in Jan 2024 did not stop charges.
- - Refund Jan 2025, but charges continued.
- - Used MyFax once in Dec 2023.
- - Calls it incompetent or fraud.
Impossible to cancel! I first cancelled in Jan 2024 and kept getting billed. Then got a small refund from them in Jan 2025, but theyre still billing me!
I have only used myfax once and that was in Dec 2023!!
This is simply incompetent or else outright fraud.
User's recommendation: Don’t sign up for myfax!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLove the service but not no more
- - Canceled before billing; charged $90.20 for 1000+ pages I never faxed.
- - Refund pending; it affected bank payments; I will not use Myfax again.
Using myfax is great, I had it less than a month I only needed it to fax less than 20 important papers then canceled before next billing date and emailed them explaining this and also because they charged my bank 90.20 and said it's because I faxed over 1000 pages which I have NEVER EVER faxed that many ever.
I am waiting on them to issue a refund it showed in bank (pending) now it went away because taking that amount interfered with my bill payments.
Will never use them again this happened in Jan 2025
Question on account
- - No help; rude on the call.
- - Received a survey email after a call; I'm worried my personal information may be used.
No help
Rude
A man answered & just kept saying hellooo, hellooo.
Very unprofessional & bizarre.
I received an email stating they wanted me to take a survey after our phone call today.
I DID NOT contact your company at all in over 6 months.
I am very concerned someone is using my personal information and account.
Memphis, Tennessee
Myfax number not working
I send a TEST to my fax line
1-90*-***-****@***.com
TEST in the subject line
It comes back, saying "can not send
Henderson, Nevada
Refusal to Cancel Service / Continued Billing
- - Cancellation shows 12/30/24 end date, but billing continues.
- - No phone support; emails are bot replies and chat can take hours; past-due charges apply.
Requested cancellation through their service portal. Upon cancellation, it posts that your service will be cancelled on 12/30/24 (End of Year) and they continue to bill you.
If you don't pay, then they bill you a monthly service fee and late charge, which continue to pile up until you do pay.
No ability to call for support, emailing them is worthless as you will only receive a response from a BOT, which leaves CHAT.
For this, you will need to be patient as it will take up to 1hr (or more) for them to get to you. At which point, hope that you can get your issue resolved.
I was provided a confirmation code, stating that my service had been terminated, but I would still be responsible for clearing up the past due amount owed, even though the service was never used.
User's recommendation: AVOID THIS SERVICE PROVIDER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate credit card
- - I tried to update my card after my bank canceled it.
- - Payment declined, MyFax updates didn't work, and I want a real person to update my card.
I tried to update my credit card information online because my card had some charges on it that were not mine, so my bank cancelled it and sent me a new card. When a monthly payment was declined by the inactivate card, MyFax sent me information on updating the card but it never seemed to work.
Moreover, I am on vacation and not near my computer, so I am working from my iPhone. I just needed to ask if the card information was updated or not. However, it is so frustrating not to be able to simply ask a question by phone!
I vehemently dislike chat! I need a real human to update my credit card information, and AI does not work!
- Great faxing convenience
- No human reps to confer with if issues arise
Preferred solution: A human being to speak with regarding update to my credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed
- - Cannot reach customer service; auto emails and cancellation on site don't work.
- - Charges from MyFax continue; plan to dispute with credit card.
This company is a scam. There is no way to reach anyone in customer service.
Ive been trying to cancel my account since November. If you email their support, you will get a blanket email back automatically. It will give you information on how to cancel on the website but this function does not work. It will tell you that there is a chat function for Support and that is actually not true.
if you call the Support number, it is a message saying they no longer provide support over the phone. I finally called the sales number and someone picked up immediately. He pretended he didnt hear me when I said hello. Then he kept acting like he didnt know, what I was talking about, like he doesnt even have a business or anything.
He literally is gaslighting you like you are not even calling a company.
Ive been getting charges from MyFax Since last November that Ive been trying to cancel. At this point, I need to contact my credit card company to report them as a fraud.
- Scammers
Preferred solution: Full refund
User's recommendation: Don't Give Them a Card Nuumber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Please refund my $5 because Myfax is always trying to sneak $10 from me being aware of my $5 monthly subscription
Brunswick, Georgia
Payment
- - Used the service for 15 years and needed to update billing card.
- - Traveling required phone help for a fax that could not be delivered, delaying 4 days.
I have had this service for 15 years and needed to provide a new billing card. I was traveling and needed assistance by phone due to an important fax that could not be delivered.
I had to wait 4 additional days until I returned to my computer to correct this. Not happy with the lack of flexibility.
Moncton, New Brunswick
No way to cancel
- - User says cancel link is missing after the 14-day trial; cancellation blocked by outstanding balance; billed late fee and unable to reach support.
I signed up for the free 14 day trial. It states on there website to cancel to go to the billing section, Log in to MyFax Central.
Go to the Account Details section on the top navigation.
Click on the Billing tab here you will find the Cancel My Account link.
That link was NEVER there.
It says it cannot be used in there is an outstanding balance, or multiple numbers.
They sent a bill saying I had a late fee.
I emailed, and they said to use the chat function. IT IS NOT THERE Either.
I want this canceled and my money back, this is outright FRAUD.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid this scam
They charged me $20.00 for 63 pages this website is a scam. Please avoid it at all cost. They are scam artist.
- Refuse to cancel account-deceptive practices
- Misleading business practices
- Web fax service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFree Trial Trap. Beware!
- - Canceled the 14-day free trial the same day.
- - Next month two $10 charges; a $20 credit was promised but never issued.
I accepted a 14 day "free trial", sent one fax, and canceled the same day. The next month my credit card bill showed two charges of $10 each.
I called the company to dispute the charges and they agreed to give me a credit of $20, even giving me a confirmation number. After two weeks, no credit appeared. I called MyFax again to inquire and was told that the credit had been "denied by Finance".
They insisted I used the service beyond the trial period before canceling. Do not give this company your credit card number!
Preferred solution: Full refund
User's recommendation: Stay Away
About
MyFax is an online cloud-based service featuring the option of sending and receipt fax massages via Internet. MyFax operates as a subsidiary of J2 Global communications company, with its main office located in Hollywood, CA. The Service is used by small, medium and large businesses, as well as individuals. MyFax clients may use existing email or web accounts to use the service. MyFax provides its services in the regions of North America, Europe and the UK. One of MyFax's special services is the option of sending and receipt of faxes via smart phones.
Myfax is ranked 642 out of 2405 in Telecommunications category
Worldwide
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I had the same experience their phone number doesn’t even work and they kept prompting me to a chat while not answering my email as to who contacted them….i also didn’t use them for a long time but they sent me that survey email…. Identity theft? I wonder if they passed any of my info or sold it