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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service/ reluctant to cancel

1.0
Details
I have The Misfortune of doing the trial for myfax. Not only did the service suck and it couldn't send a fax, but when I try to call in to cancel the service the customer rap disconnected the call deliberately and a desperate attempt to keep me on the hook as a customer to pay. When I finally got an opportunity to call back and go through their long convoluted automation system, I got the same horrible customer rep Matthew a second time. He over talk to me, he was rude and very unwilling to cancel the service. Myfax has got to be kidding if they expect customers to hang on for crap like that especially when a dollar is so hard to come by to spend these days.

User's recommendation: I wouldn't recommend anybody.

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ID
#1916830 Review #1916830 is a subjective opinion of poster.
Service
Myfax Fax Service
Pros
  • Warning other customers to stay away
Cons
  • Refuse to cancel account-deceptive practices
Preferred solution
Let the company propose a solution

Impossible to delete account

1.0
Details
there is not a link to delete account, impossible to contact helpline, impossible to achieve the chat, numbers are unreachable, how can i do?????
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ID
#2147941 Review #2147941 is a subjective opinion of poster.
Location
Milan, Lombardy

MyFax cancellation process is a trap

1.0
Details
MyFax cancellation process is a trap. They keep charging your credit card even after you request cancellation. Its even worse that they dont want to refund because there is no refund policy.
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ID
#1908362 Review #1908362 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Dishonest business practices
  • Difficult to cancel free trial
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** POOR CUSTOMER SERVICE

1.0
Details
TRIED TO CANCEL NO GO

User's recommendation: DON'T GET INVOLVED WITH THIS COMANY.

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ID
#1835295 Review #1835295 is a subjective opinion of poster.
Location
Shelbyville, Tennessee
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't cancel,while trying theydisconnect

this is a *** poor company.they have no customer service
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ID
#1835283 Review #1835283 is a subjective opinion of poster.
Location
Shelbyville, Tennessee
Loss
$75
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They don't care about fraud

Well I checked my banking account and $10.00 was coming out fit a few months so I tried calling customer service and no answer. Do u emailed a few months ago which I do have the email saved. And told them I never signed up for nothing and guess what? I get no email back nor do I get any phone call. Yes I did leave my name and number. Well *** they tried taking money out again this month. I'm do *** pissed, I even called my lawyer. I'm tired of all this fraud ***

User's recommendation: Don't use them.

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ID
#1825031 Review #1825031 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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Check reviews, they are absolutely right.

1.9
Details
MYFAX, I have had it for several years. Stopped using it in April 2019, Contacted them in August to cancel. They continued to bill me until I called today. The associate told me that I had contacted them in August via email and they were not allowed to cancel me via email. I then asked for a refund only back to Nov 2019 to be overly fair with this and was told no refund. I was on a chat with the company as well and they said the same thing. WARNING ***DO NOT USE***
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ID
#1779187 Review #1779187 is a subjective opinion of poster.
Cons
  • Expect long delays cancelling service for the 2nd time
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Full refund

Avoid this company

1.0
Details
Like so many other reviews I could write word for word . I have never signed up for this company they cannot locate my account . I gave them my card number to research was told he membership that I never signed up for was Cancelled and would receive a 20.00 refund the refund never came and now this morning I discover a 3rd charge for 10.00 was On hold for 18 min so hung up . I should have cancelled my credit card. I have no other charges to my card but I know I never signed up for a fax service this has scam written all over it . I feel like driving to LA to this company and our my foot right in rbs *** of whoever is running this show
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ID
#1752116 Review #1752116 is a subjective opinion of poster.
Service
Myfax Fax Service
Reason of review
Problems with payment
Loss
$30
Preferred solution
Full refund
1.7
Details
Update by user Oct 25, 2019

No, they refuse to honor the refund they promised

Original review posted by user Oct 23, 2019
Hi, So I signed up for the myfax monthly service plan that is advertised to give me 50 pages of faxed documents for $5 per month. In October, they charged me the $5 then $10- 4 times for the service. After I called them...
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ID
#1688200 Review #1688200 is a subjective opinion of poster.
Pros
  • Easy setup
Cons
  • Deceptive advertising
  • Dishonest business practices
  • Poor service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

Horrible

1.0
Details
I tried to login to my account and it said I was locked out for no reason. Tried the reset feature and it wont even work. This company is a scam. Live chat button does not work. All I want to do is cancel and ive called 5 times and when I finally get someone you cannot understand a word that comes out of his mouth.
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ID
#1674993 Review #1674993 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • Too many to name
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Ability to cancel your account.

Myfax Products and Services Reviews

Product or Service Reviews
Fax Service  1.7 46
Internet Fax Service Free Trial  2.4 18
Free Trial  1.6 35
Account  42

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ID
#1652960 Review #1652960 is a subjective opinion of poster.
Location
New Westminster, British Columbia

Unable to cancel

1.4
Details
They rope you in for a free use and then you can't get out. Had to cancel a CC to stop them from billing me... ugh...
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ID
#1652827 Review #1652827 is a subjective opinion of poster.
Service
Myfax Internet Fax Service Free Trial
Cons
  • No way to delete bank account information
  • Unable to cancel
  • Deceptive billing practices
Reason of review
Poor customer service
Preferred solution
cancel my contract!
1.0
Details
Imposible to cancel an account!!!!! So you end up paying you like it or not!!!!
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1 comment
Anonymous
#1745405

9/9/2019 I searched all of MyFaxCentral's menus for about 15 minutes and did not find wording that made unsubscribing easy. That seems to be the way of the world, if I'm going to use a trial product, they want an opportunity to "sell" me on it before I can unsubscribe---I know that going into a "free" (hidden cost) trial.

Next, I used the "support" service phone number, chose numbers to select options, listened to elevator music, spoke kindly with a rep who presented additional offers, etc.

After another 20 min, I was unsubscribed on same day. The product worked as expected and, if I needed it more than once, I would buy it.

ID
#1645040 Review #1645040 is a subjective opinion of poster.
Service
Myfax Free Trial

Better then Ever

5.0
Details
It’s six months since my last review of my fax. This fax is still the greatest and best fax service online. I recently had a hardship and I notified my fax and they worked out a wonderful deal with me. I was able to continue using the fax service at a lower price that would be more affective for me. They gout Of their way to please the customer.
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ID
#1641793 Review #1641793 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Can't Cancel

1.0
Details
MyFax allows you to sign up online, but doesn't allow you to quit their service online. I couldn't even get it to work in Australia and now I can't cancel it. I started in good faith but they are only out to take advantage of people.
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1 comment
Anonymous
#1747120

same experience! BEWARE

ID
#1636679 Review #1636679 is a subjective opinion of poster.
Service
Myfax Free Trial
Reason of review
Pricing issue
Preferred solution
Full refund

Unable to cancel my subscription

I signed up for the MyFax service in France and very rapidly changed my mind. The customer service number on the French website turns out to be the number for the Gendarmerie Nationale. I emailed support and have not received any response. All I want to do is cancel this service, but they clearly make it deliberately difficult, not to say impossible.
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ID
#1633952 Review #1633952 is a subjective opinion of poster.
Service
Myfax Fax Service
Cons
  • No way to cancel online must call company
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered