Anonymous
map-marker Vancouver, British Columbia

Be Careful!!!

Signed up with them then found much cheaper rate elsewhere - tried to cancel with them (you can only do by calling them) - called several times waiting over 2 hours on hold each time!! - 6th call I finally got through - shop around before you commit. I went with srfax.com as we do very little faxing and their rates were one third the cost and in Canadian prices
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Brandon H Shq
map-marker Redding, California

Thieves

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Do not sign up EVER, because once you do it is for LIFE! These people will continuously bill you...you can call and cancel and get a confirmation of cancellation REPEATEDLY and they will continue to bill. Turn them in as a fraudulent charge...prove your case have the charges reversed... The next month there the are again!! Absolutely horrific.
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Reason of review:
Problems with payment
Anonymous

How to cancel myfax, maybe

Their phone number(s) and chat didn't work, so I emailed them to cancel my account. Of course they emailed back to tell me they can't cancel over email, call or chat! This email had a link to chat that actually worked. I didn't have the account or fax number, but the email associated with the account and the last 4 of the credit card being charged was all that was needed. I got an affirmation that it's cancelled, even a cancellation number. We'll see if it sticks.
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Anonymous
map-marker Roosendaal, Noord-Brabant

Cannot cancel

No way to contact them
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Anonymous
map-marker Anoka, Minnesota

Not signing up

Wow....was thinking of signing up but these reviews tell me you are a horrible company. No thanks
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AO Tmq
map-marker Oshawa, Ontario

SCAM ARTISTS and COERCIVE SELLING

Formal cancellation requests sent to this company in writing. The most dependable way these days, and still they take no accountability. July 12, 2016 "Dear My Fax 1416***5203 is my fax number… please cancel and confirm via email that my subscription is cancelled. Thanks, Aaron" Oct 31, 2017 Please CANCEL this service. Nov 1, 2017 "Cancel this service!" Nov 1, 2018 I change my credit card number. They start harassing me for money. I write back: "This was supposed to be cancelled in 2016! What are you doing charging me?" AWARD WINNING SCAM ARTISTS
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Loss:
$500
Reason of review:
Pricing issue

Preferred solution: Full refund

Nick Baf
map-marker London, England

Fraudulent billing

This company habitatually fraudulently bills customers and this is clear from reading reviews: https://www.sitejabber.com/reviews/myfax.com First off, you can't cancel your account yourself or via email, you have to call or live chat the company. I called and spent 15 minutes dodging sales pitches to finally cancel my account. Then, I was billed anyway. A rep said that they "had received a request to reinstate my account". no such request was made so this is a lie. when I said as much, they changed their story to saying they "had canceled the wrong account" which is definitely a lie because I had to given multiple pieces of identifying information when I canceled my account. Then, the finance team denied my refund request! I was only able to get it overturned because I had saved the chat conversation where the rep admitted that "they had canceled the wrong account". The finance team claimed that they "intended to refund my account but actually made a mistake", which is suspect. Other reviews of the company show that this these lies and run-arounds are common practice with MyFax. This company is utterly fraudulent and needs to be penalized or shut down.
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Loss:
$10
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Linh Ofw
map-marker Tel Aviv-Yafo, Tel Aviv District

Myfax is a scam. I can't cancel my Subscription

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I try to live chat, email and call. But can't to connect their customer service to cancel subscription. I must request the bank to open the new credit card. Monetary Loss: $30. I didn't like: Could not cancel the Subscription and can't remove your credit card information. It is a trap It took me 15 minutes of waiting to get through to someone. Making it extremely difficult and frustrating for the customer to cancel an account is a very *** practice and it exists for one SOLE reason: To squeeze an extra payment out of each subscriber. This company does not deserve ANY business whatsoever. AVOID AT ALL COSTS.
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Loss:
$30
Cons:
  • Billing
  • Difficult to cancel free trial
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Difficult to cancel

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It should be easy to cancel an online service, but for some reason (read: in order to make it difficult to cancel in the hopes that you'll give up and keep sending money) it's not. You need to call customer service to cancel.

Then, if you're like me, you will be put on hold for 15 minutes, told repeatedly by a robot that your call is important, and then have the machine hang up on you.

Protip, in order to get it to work, I pretended to not know my fax #, pressing star instead as they allow, and then tell the rep who miraculously picks up now that you're not saying up-front that you intend to cancel, that you want to cancel.

Then after being bugged about reduced prices and other offers, it will finally work... hopefully.

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Loss:
$10
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Put an easily accessed, working cancellation link on your website.

Anonymous

FRAUD BILLING WON'T CANCEL THE ACCOUNT

You are currently signed in as 402****P0374 ANITA WILLIAMS

sign out

You are currently signed in as 402****P0374 ANITA WILLIAMS

sign out

recipient eligibility verification

Step 2 of 2 Please print this page for your records. For questions please contact Provider Relations at: 410-767-**** or 800-445-****

9/4/2018 11:16:50 AM Reference number: 7607****

Inquiring provider: 40282****

RECIPIENT INFORMATION

MA number: {{redacted}} SSN: {{redacted}}

Recipient name: RUGH

ELIGIBILITY INFORMATION

For 9/4/2018 12:00:00 AM ELIGIBLE for date of service Recipient's Re-Determination Date is 10/31/2018

Citizenship verified

Identity verified

DHR/FIA form 9709S must be completed if long term care services are required

BENEFIT DESCRIPTION

Recipient is SLMB only Medical Assistance only covers recipient's Medicare Part B premium payment.

BENEFIT EXCLUSIONS

BENEFIT LIMITATIONS

OTHER PAYORS

FACILITIES

recipient eligibility verification

Step 2 of 2 Please print this page for your records. For questions please contact Provider Relations at: 410-767-**** or 800-445-****

9/4/2018 11:16:50 AM Reference number: 7607****

Inquiring provider: 40282****

RECIPIENT INFORMATION

MA number: {{redacted}} SSN: {{redacted}}

Recipient name: RUGH

ELIGIBILITY INFORMATION

For 9/4/2018 12:00:00 AM ELIGIBLE for date of service Recipient's Re-Determination Date is 10/31/2018

Citizenship verified

Identity verified

DHR/FIA form 9709S must be completed if long term care services are required

BENEFIT DESCRIPTION

Recipient is SLMB only Medical Assistance only covers recipient's Medicare Part B premium payment.

BENEFIT EXCLUSIONS

BENEFIT LIMITATIONS

OTHER PAYORS

FACILITIES

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Reason of review:
Problems with payment
Ali N Urh

I was robbed

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I transferred my 888 fax number from RingCentral to MyFax. My new plan was sending maximum 100 pages per month for $10 per month.

First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the fax. Again MyFax emailed me again that it did not go through, so I had to do it again, same thing happened 4 times. I gave up then.

MyFax charged me additional $40 for sending more than 100 pages per month. When I complaint about their service and asked to be reimbursed they canceled my account and even kept my 888 number which I had for the past 10 years.

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Loss:
$50
Pros:
  • Price
Cons:
  • Cancelation policy
  • Fax service
  • Sending bogus emails that the fax did not go through
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Fraudulently charges card after trial and won't answer support number

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Just found out that myfaxcentral.com has been charging my card for over a year, even after I sent multiple emails to cancel my account. I stayed on hold to support for over an hour, with no-one ever answering my call. The only phone number that they'll answer is for the Sales department. When I spoke to Sales, I said the word "cancel" and got hung up on. When I called back, he pretended he couldn't hear me very well and transferred me back into the support black-hole, where I stayed on hold for another 20 minutes before giving up entirely. This site is a scam, plain and simple.
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Loss:
$160
Cons:
  • Deceptive billing practices
  • Is a trap cannot cancel and will be charged
  • No way to delete bank account information
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Serge D Pth

I cancelled subscription in June 2017, but they kept charging me for 9 months

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I cancelled subscription in June 2017 by speaking to the customer support and sending an email form the record.

They kept charging me for 9 months, until April 2018 when thanks to the app Prosper I that was able to see these recurring charges.

When I called again to complain about continued charges, in April 2018, and resent them a email with my request from June 2017, they refused to refund me anything by the last charge.

I did confirm with them that I did not use the service and did not log in into their app after May 2017.

They even charged me one of the months a penalty of the late payment, when my credit card has changed, but then figured out my new card number, under the guise that I had a subscription (but really -- I have no idea how, my bank says they would not have given it to them), and continued their charges.

Now I am suing them in a small claims court.

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Loss:
$95
Reason of review:
Poor customer service

Preferred solution: Full refund

Brenda S Hrg

Refuses to cancel account. Notified in writing.

I want my account closed. I have notified myfax in writingi i have refusal in writing. I do not want this service. Brenda Stacer
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Reason of review:
Return, Exchange or Cancellation Policy
Lisa C Dts

DO NOT USE THEM- REFUSE TO CANCEL ACCOUNT

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As per their policies I called and cancelled TWICE (hold times both times are ridiculous!!) . Then proceed to email customer service and tell them this. They again tell me to call to cancel. I again state I have tried and refuse to do it again and that is why I am putting it in writing. They repeatedly send emails back to cancel via phone. Again wasting my time because their staff doesn't either know how or they are scamming people (MY ASSUMPTION AT THIS POINT) I called my credit card company to cancel my credit card so no further charges can be made. I contacted the Better Business Bureau and State Atty General and filed a formal complaint as well. I suggest everyone else do the same.
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Cons:
  • Refuse to cancel account-deceptive practices
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Just cancel this account! 941-827-9312