Reviews and Complaints
8.7K CLAIMED LOSSES
205 TOTAL REVIEWS
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1 ISSUE RESOLVED
MYFax makes it hard to cancel. do yourself a favor. Find another way.
Update by user Jan 19, 2019
PamFax charges by the fax.
Original review posted by user Jan 18, 2019I tried email, but they don't do that. Phone or chat. Phone doesn't work -- no menu options that get you to a person. Chat is an agonizingly long, tortuous experience -- including assuring them that your email address works. Hey, Sherlock: Why not just let people cancel by email in the first place? And though I called to cancel 3 days after the bill came -- to cancel, cost me one more month. For the number of times I actually used this service and the monthly cost I paid, I could have gone to Kinkos. Cost, gas, time, and parking!
- Protracted cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Let the buyer beware.
How to cancel myfax, maybe
Their phone number(s) and chat didn't work, so I emailed them to cancel my account. Of course they emailed back to tell me they can't cancel over email, call or chat! This email had a link to chat that actually worked. I didn't have the account or fax number, but the email associated with the account and the last 4 of the credit card being charged was all that was needed. I got an affirmation that it's cancelled, even a cancellation number. We'll see if it sticks.
SCAM ARTISTS and COERCIVE SELLING
Formal cancellation requests sent to this company in writing. The most dependable way these days, and still they take no accountability. July 12, 2016 "Dear My Fax 1416***5203 is my fax number… please cancel and confirm via email that my subscription is cancelled. Thanks, Aaron" Oct 31, 2017 Please CANCEL this service. Nov 1, 2017 "Cancel this service!" Nov 1, 2018 I change my credit card number. They start harassing me for money. I write back: "This was supposed to be cancelled in 2016! What are you doing charging me?" AWARD WINNING SCAM ARTISTS
Reason of review