Update by user Jun 04, 2019
Original review posted by user Jun 03, 2019
"We are available 24/7 to help you with your account."
30 minutes on hold, no answer by any human being. Tried again multiple days, no answer.
There is 0 process for discontinuing your automated recurring charge outside of contacting your bank and putting a block on MyFax charges.
They dont have password resets, instead, they email you your password in plaintext.
This means that they don't 1-way encode their passwords and any hacker with an ounce of talent or patience can gain access to your identity and use the account against YOUR charge card. Think about that for a moment....
Avoid like the plague!!!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $20.
Preferred solution: HASH AND SALT YOUR PASSWORDS!!! Allow users to pay to fax WITHOUT signing up for a recurring membership. Allow users to cancel their service through the portal. One has to wonder about MyFax's actual intent as a business or are they a scam group..
Myfax Cons: Unable to cancel, No password security at all, Free trial is not free and costs the normal amount.