In California I am pretty sure they passed a law that if you allow customers to sign up for a service online, you have to also make it possible to cancel online. That being said, MyFax has a page where they claim you can cancel by clicking a link for their online chat (see my attached screenshots).
However, after clicking this link, waiting, telling the person what I needed, and then choosing a reason for cancelling and their request....they tell me that they are support for eFax and that I have a MyFax account so they can't help me. Wtf? They tell me I have to call some hotline to cancel. This is complete BS and a waste of my time.
I told him that was funny since I reached his little chat window by clicking a link on my myfax portal. RIDICULOUS.
Product or Service Mentioned: Myfax Internet Fax Service Free Trial.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Allow me to cancel without calling in!! And change the incorrect info on your website that says I can cancel thru chat..