I tried their 30 day trial, I had extremely time sensitive documents that needed to be faxed to a government agency. The person that the documents had to be faxed to gave me his dedicated office fax # and I used MyFax to send the documents.
After 2 hours the documents still had not been received in his office even though the line was open. I ended up running down the street to a Staples store and had them fax the documents. The documents from Staples were received by the government office immediately - had confirmation from the agent before leaving the Staples store. I then went to the Target store next door and bought an All-in-one printer / copier / fax machine.
This was back in May of 2017. Because of how bad MyFax service was, I called and thought I had cancelled my free trial. I didn't notice until August that I was being charged the monthly fee, even though I cancelled. They sent me an invoice via email from their billing department.
I replied to the email and told them that I had cancelled and that I wanted a refund for July and August. It is now December 2017 and they are still billing me every month. I am now filling a complaint with the Better Business Bureau, California Consumer Protection Agency and the California Attorney General's office.
Do not get sucked into their scam, once you sign up they will not stop billing you, even after calling them and emailing them. They do not have an online cancellation option.
Product or Service Mentioned: Myfax Internet Fax Service Free Trial.
Reason of review: Problems with payment.
Monetary Loss: $60.
Preferred solution: Full refund.
Myfax Cons: Customer service, Deceptive billing practices, Is a trap cannot cancel and will be charged, Web fax service.